We took our dog there he was having trouble with his bladder He was in pain and we waited for 3 1/2 hours, there was 3 dogs in front of us but that wasn't the problem they told us they would drain his bladder and give him a certain medicine that they had and keep him over night The next morning I called they still did not drain his bladder and they didn't have the medicine they said so I asked to have him drained they Sid they would do it right away 3hours later I called they were going to do it now AGAIN An hour later called they could get the drain in Finally they got it in but couldn't leave it in (they WERE going to leave it in got 2 days or more) so I called to find out what they could do next and they didn't know maybe surgery We to them we would be right there to get him(they said they could send him to Unv of Penn) I said We took our dog there he was having trouble with his bladder He was in pain and we waited for 3 1/2 hours, there was 3 dogs in front of us but that wasn't the problem they told us they would drain his bladder and give him a certain medicine that they had and keep him over night The next morning I called they still did not drain his bladder and they didn't have the medicine they said so I asked to have him drained they Sid they would do it right away 3hours later I called they were going to do it now AGAIN An hour later called they could get the drain in Finally they got it in but couldn't leave it in (they WERE going to leave it in got 2 days or more) so I called to find out what they could do next and they didn't know maybe surgery We to them we would be right there to get him(they said they could send him to Unv of Penn) I said no I will take him there(who knows what they charge for that) We pick him up he was worse then we dropped him off plus they charged us $1400.00. If you care about your pet at all Take them to Unv of Penn it's only 15 mins from there! We have been to Penn a couple of times the price is the same and it is way, way, way better! I will take him there(who knows what they charge for that) We pick him up he was worse then we dropped him off plus they charged us $1400.00. If you care about your pet at all Take them to Unv of Penn it's only 15 mins from there! We have been to Penn a couple of times the price is the same and it is way, way, way better!

I took my 8 week old Weim puppy to be vaccinated there and two days later my baby was lethargic. We took her back that night and they told me she seemed okay. The next day she was unable to open her mouth, stand on her own, and unable to drink. I took her back that night and that's when the real nightmare began. The doctor told me that she had some horrible disease and that he would need to xray her paws. The "nurse" put the xrays under another dogs name but assured me it was my puppies paws. Next she said the dog had an ear infection so she treated that, then she came in with medication for my 8wk old puppy and it had a Lab. Ret. name on the medication. After a $1000.00 vet bill I took my puppy home after they wanted me to keep her there in the ICU for $500.00. The very next day I took the puppy for a second opinion who told me she "didn't" have a horrible disease but just a vaccine reaction...no ear infection...and after a steriod injection she was getting better within minutes. Please, Please, Please avoid this hospital and pass it along to all family and friends! I did!

I purchased a puppy from a pet store, and three days later I had to take him to the hospital. They diagnosed him with pneumonia and kept him for a week before they sent him home with me along with a hefty vet bill. Exactly one week later, I had to return to the hospital because the puppy fell ill again. They told me that there was a 95% chance that they would have to put the puppy down because they thought he had a liver shunt. They told me there was a test they could do to make sure of their diagnosis but that it wasn't really necessary. I asked them to do the test for peace of mind, and it turns out that it wasn't what they thought it was. The puppy had severe pneumonia. If I didn't do the test we never would have known and they would have put him down. Anyway, they treated him for the next week and he seemed much better. When I requested to take him home, they told me that they thought he needed to stay. After paying $2500 within two weeks, I could no longer afford to keep up with their bills, and I felt like I was being taken advantage of. The doctor finally told me I could take him home, but I had a balance of $900 that had to be payed, and that if i couldn't come up with the money on the spot that they were going to give my dog to yorkie rescue. After much distress and pleading, they told me that I could carry a balance for a while because I had payed so much already and I was sent home with my puppy. Less than one month later a collections agency started harassing me to pay the bill. I am sending them checks but when they told me I could carry a balance I hardly expected this. I feel as though these people took total advantage of me. The total bill for my puppy was over $3000, and they almost killed him. I am grateful that he is doing well now, but I am very frustrated that I'm being harassed when I used my rent money and borrowed from friends just to get my puppy better. They almost killed my puppy with their misdiagnosis, and he had to be readmitted for the same thing he had less than a week earlier when they could have prevented it. If there is anything I can do to at least make people aware that the service was unacceptable please help. Thank you.