BLACK WIDOW INTERNET : a cause for concern
Report Summary
The companies listed in this report all appointed Black Widow Internet Ltd (a trading name of Crystal Clear Digital Solutions Ltd) to develop various types of websites. The commonality is that in each case Black Widow Internet have failed to deliver a completed website that can be hosted. This situation is not a one-off case where Black Widow Internet may have been facing staffing difficulties over a short period of time. Since 2006 to date Black Widow Internet Ltd have consistency failed to deliver on their contractual agreements with the listed clients.

There is a commonality in approach that all the clients listed have experienced:
• Richard Short, a director of Black Widow Internet, is an excellent sales person. He is very persuasive and gives potential clients the reassurance they need to appoint Black Widow Internet
• Once appointed the clients sign a terms and conditions contract and pay 50% of the total cost up front
• Once this payment is received an account manager is appointed to the client account
• From this moment on the problems arise:
o No clear understanding of brief
o Failure to deliver on brief or timelines
o Poorly designed sites with incorrect functionality – riddled with bugs and mistakes
o Constant delays and delaying tactics
o Account managers fail to call back or contact for weekly updates
o Constant change in account managers
• When a client begins to express their concerns to the directors they are asked for additional money, as they claim additional work needs to be done to the site to meet the brief
• Many clients have found Scott Smith to be personally intimidating using bullying tactics to demand additional or final payments
• Despite websites not being completed Black Widow Internet Ltd demand final payment and are willing to take legal action if this is not forth-coming
• We are aware that when a client posts a negative review on a review site such as Rip-Off Report or Review Centre, Scott Smith writes to the company claiming to be from the Legal Department in order to get the report removed
• The terms and conditions of their contract are very tight, so clients feel forced to pay the full amount without finally being given their website
• If a client cancels the contract Black Widow try to force payment of the full amount

This is also a typical response from Scott Smith if he sees a company complaining about their service

From: Scott Smith
Sent: Monday, March 08, 2010
Subject: Notice of intent of legal proceedings for liable comments

Dear

I write regarding the liable comments you have made stating that my company is a fraudulent business. I write you give you notice of intent of legal action if the comments are not removed within the next 4 days. Failure to remove the comments will result in legal action against you.

http://www.complaintsboard.com/complaints/black-widow-internet-aka-crystal-clear-global-solutions-c318474.html

Warmest regards,

Scott Smith,
Director, Crystal Clear Global Solutions Limited

www.CrystalClearGlobalSolutions.com – tel: 0845 257 10 17 – fax: 0845 257 16 76
www.BlackWidowInternet.com – tel: 0845 257 10 97 – fax: 0845 257 16 76


Crystal Clear Global Solutions Limited, Suites 40-42, Red Hill House, Hope Street, Saltney, Chester, CH4 8BU, UK.

CONFIDENTIAL & PRIVILEGED.
This transmission contains information that is confidential and/or privileged. This information is intended to be for the sold use of the individual(s) or entity named above. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us immediately.


Name of Company Completed Website Date of Appointment of Black Widow Internet Money Spent To Date
Company 1 No August 2006 £11, 619.81
Company 2 (no full report) No August 2007 £7, 000
Company 3 No February 2008 £17, 000
Company 4 No June 2008 £907.34
Company 5 (no full report) No September 2008 £7, 000
Company 6 No Oct ober2008 £3, 000
Company 7 No November 2008 £4, 800
Company 8 No February 2009 £2, 400
Company 9 (No full report) No February 2009 £3, 700
Company 10 No June 2009 £1, 400
Company 11 No September 2009 £1, 749.15
Company 12 No September 2009 £1, 900
Total £61, 568.96

If you have been affected by Black Widow’s activities please contact [email protected]

About Black Widow Internet

Company Name: Black Widow Internet Ltd
Date Incorporated: 19th December 2006
Incorporation Number: 06032820

Status: Active
Registered Address: 40-42 Redhill House
Hope Street
Saltney
CH4 8BU
Trading Address Suite 17,
Deeside Enterprise Centre
Shotton
Flintshire
CH5 1PP
Directors: Richard Short
/address removed/
Scott Smith
/address removed/

They also trade under:

Company Name: Crystal Clear Digital Solutions Ltd (previously Crystal Clear Global Solutions)
Date Incorporated: 20th April 2004
Companies House Reg No: 05106115

Status: Active
Registered Address: 40-42 Redhill House
Hope Street
Saltney
CH4 8BU
Trading Address Suite 17,
Deeside Enterprise Centre
Shotton
Flintshire
CH5 1PP
Directors: Richard Short
/address removed/
Scott Smith
/address removed/
Directors: Richard Short
Scott Smith

We also believe they have recently created a website under the name of Digispike but this company is not registered at Companies House.

Customer Testimonials for Black Widow/Digispike
Most if not all of these are provided by Black Widow itself. Since the email address is the same, one of these, leadadminsuite.com, is clearly registered by Mr Scott Smith, although the name given is Scott Jones (http://whois.domaintools.com/leadadminsuite.com). The www.extravisitors.com is registered to a Scott Smith (http://whois.domaintools.com/extravisitors.com). Ukmortgagesaver.com is protected, so it is impossible to track the owner, but we suspect that it might perhaps be a Mr Smith, particularly as the name of one of those who promote it is scottaxa (http://www.affiliates4u.com/forums/merchant-promotions-incentives/18918-increased-commission-uk-mortgage-affiliate-website.html).

Ukmortgagesaver.com says that they will be using Digispike again, but since they have vanished without trace, it is hard to believe that they will be able to do so. It appears that Scott Smith is very happy to change his name and to promote his own company pretending to be an unrelated customer.