Good day,
I have a Blackberry 9520 on contract through MTN which is a SARS business contract.
When I first applied for the line I requested the 8520 but for some strange reason received the 9520 and only realised it after opening the phone and because the phone was given to me through SARS facilities which handles all our cell phone requirements I kept the phone instead of going through the hassle and paperwork of returning the phone.
That, unfortunately was my mistake, instead I am now with a troublesome phone which I’m fast believing to be the worst in the Blackberry range, it’s so bad that I am at appoint where I would advise everyone not to get a Blackberry, unfortunately MTN wouldn’t give me another make, so I’m stuck with the Blackberry.
To tell you my story,
I received my phone in April 2010 and started to experience problems almost immediately.
The phone went in for repairs 3 times before finally being replaced with the same junk.
The new phone is now also sitting with MTN because the same problem persists.
The phone cuts off, freezes, closes applications, doesn’t allow for calls to go out, can’t answer calls and eventually with the last phone that I had, it switched off never to come back on again.
Now I am being told that the phone is ready from being repaired, so I’m getting back the same junk and will in the short term experience the same problems once more.
MTN says they cannot replace the phone with another model and I need to take it up with Blackberry directly.
So in a last attempt to get back confidence in Blackberry I humbly request that consideration be given to taking this 9520 and giving me a different more reliable model within the Blackberry family.
The job numbers from MTN that have are
1. CHLSC2236958 and
2. CHLSC2282816
Please let me know if Blackberry would rather have me battle with one of their worst phones ever or would they look at exchanging this phone for a better model, I’m sure the media and the general public would like to receive news and reviews on your phones, this would be the ideal case to use for the worst phone ever.