I have a Blackberry 8520 Curve and it's been in for repair 3 times already and every time i get it back it's worst then the previous time, it freezes up to 6 times in 1 hour and the cover is coming loose from the screen it's making a bubble, i don't want it fixed or my money back I WANT A NEW PHONE (BLACKBERRY) !!!

I have Asurion cell phone insurance through att. I made my first claim after paying it for four years. I had to fax all sorts of documentation. Two days ago I was told they have it, NOW...two days later they still say they have not. Asurion is a JOKE! Don't waste your money. Put that money up every month to purchase a new phone if something happens to yours. I am persistent, if and when I get a phone out of these jokers, I will cancel the insurance. Definately not worth the extra money every month.

I recently made the grave mistake of purchasing a BlackBerry 8350 from Metro PCS. The service is absolutely the worst nightmare !!! The blackberry service is terrible !!!

UNFORTUNATELY I CANNOT COMPLAIN ABOU THE CUSTOMER SERVICE BECAUSE THERE IS NONE !!!
NO HUMAN BEINGS AVAILABLE AND THE IDIOTS THAT ARE IN AUTHORITATIVE POSITIONS ARE HIDING BEHIND UNDERPAID SOME FOREIGN COUNTRY'S HOPELESS CALL CENTER.

WHAT A FRAUD !!!

I AM NO GOING TO MAKE IT MY MISSION TO SPREAD THE WORD !!! SO TO SPEAK. FOR AS LONG AS I AM HAVING TO DEAL WITH THIS PIECE OF VERY EXPENSIVE TRASH I WILL ENSIRE THAT EVERY PERSON I SPEAK TO WILL NEVER NEVER EVER JOIN METRO PCS !!! I AM IN THE CUSTOMER SERVICE BUSINESS SO YOU CAN BELIEVE ME I SPEAK TO MANY PEOPLE EVERY DAY.

METRO PCS IN IT'S TOTALITY IS OWNED OPERATED AND SUPPORTED BY THE BIGGEST BUNCH OF IDIOTS ON THIS PLANET AND THEY ARE GETTING PAID !!! HA !!! OKY DOKY !

Just had the worst customer service experience of my life with Sprint. After almost two years, and several insurance claims (our fault for lost or broken phones) my daughter called about her track ball which has broken on her phone - it has broken three times (since replacement in January 2010). The sprint store directed us to service center and the service center refused to look at it because of a small crack in the screen (which happened last February and is unrelated to the track ball problem. We were directed to customer SERVICE which is a complete misnomer. We were on the phone for an HOUR AND FIFTEEN MINUTES. Apparently there are seven levels of customer service, and we only made it to level four before they completely wore us down. Along the way, they all had the same script - you can pay for an upgrade or go back to the service center and fight it out there.

Potential Sprint customers ... do NOT be sold by the retail/sales guys. Go to the service center - call customer service. If they can't resolve this issue by just sending a replacement (track ball problems are infamous and many) to a customer with 4 phones for 2 years who is coming up for renewal ... they will undoubtedly treat you worse. I will NOT be renewing my contract, to state the obvious. One of the reps even told me that she went out and bought a better product on Craig's List. Can you believe that? I got NO satisfaction from Sprint - sadly, my daughter's first experience trying to handle her own customer service. AT&T anyone????

Radio Shack advertised in fliers that on Black Friday, 11/27/09 Blackberry can be purchased for free if T-Mobile customers add a minimum service (like texting or web access) for around $ 9.95 (just under $10.00) or higher. But the franchises refused to honor the ad. They asked to sign up for a minimum $ 30.00 service. (I'm an existing Family plan customer of T-Mobile.)