Ordered two pair of pants for Christmas Gift. Apparently, I checked a box joining Blair Rewards. Just noticed they charged me $1.95 for membership fee, and $14.94 for monthly charges. Clearly misleading and fraudulent. For refund do the folowing: call number from credit card, insist on full refund, get transferred to manager, insist on full refund. This worked for me. Never have I seen such a slick scam. Shame on you, Blair!

My 85-year-old mother, a regular Blair customer, received a mailing from Blair telling her that, because she is such a good customer, they wanted to send her a free gift. All she had to do was tell them her ring size, which she did.

What she didn't realize was that she was enrolled in a junk jewelry subscription service that she has been unable to terminate. Her Mastercard number, which she did not provide with the ring size (but Blair has on file) is regularly charged large amounts for worthless tin and plastic jewelry.

Blair won't take responsibility; they blame a third party, but everything she receives comes bundled with Blair mailings, has the Blair name and address, etc. This is not the way for Blair to treat a dedicated customer!

I'm a new customer to Blair, never ordered anything from them before until just recently. I ordered 2 women's shirts, and was charged shipping which is understandable. My total for the two shirts was right around $32.00. Plus the shipping. Which came to about $41 total. I returned one top, expecting to get the full price for credit on my credit card. When I received my credit card statement I was shocked that they told me I owed $8.00 for using their form to send the one shirt back to them. Plus they only credited me $7.99 for the shirt that I originally paid $15.99 for! I tried to reason with the customer service people but all they did was told me that I would have to pay it or I could file a formal complaint. They kept saying that the terms were on the back of the credit card billing, but who the heck can even read that fine print??!!
I felt that because there was not a total understanding of what their hidden charges were, they could have waived the extra charges, in order to keep me as a customer. But they didn't, and I closed my account with them. I have no use for companies like Blair who are only in it for the money. Customer satisfaction should ALWAYS come first.
Well, I'm pay what they say I still owe ( which, fortunately isn't tooooo much), but I made it known on their customer survey that I was VERY displeased with how they handled this whole thing with me.

Please beware of this company called Blair Clothing. They don't care about you as a consumer. All they care about is ripping people off.
Kathy Melson
Albany Oregon

Thursday, May 27, 2010

I just finished speaking with my credit card represenatives about fraudulent charges on our credit card from Blair amounting to $14.95 a month for five months. My husband takes care of the bills so I was unaware of the charges until today when I reviewed our credit card bill and really got upset when I saw those five unauthorized charges from Blair!

My credit card company said that they could not “block” Blair from my charge card but said that if I closed my account with them and made fraud charges against Blair that their security department would investigate them.

It is interesting how they bill:
BLAIR RWD
then an ID number
followed with the following telephone number: 888-287-7683.

When I phoned the 888-287-7683, number associated with the charge, I was told that it was Encore Marketing, not Blair.

I spoke with the first representative, Marcie, who told me that I had agreed to “Blair Rewards” which I had NOT! I asked her if she had a signed copy of “my agreement”. She had no answer to that query on my part. She said that she had the authorization to immediately close my account with them (which she said she did) and to pay me for the last two payments of $14.95. I told her that we wanted a total of five $14.95 charges on our account. She said that she was not authorized to do that. I then told her I was not satisfied with that again and requested that she connect me with her boss. Marcie was a very polite woman who dealt with my rage in a nice manner.

She did connect me with another woman named Sonja. I explained to Sonja that she had two choices.

1. Repay us for the five fraudulent charges of $14.95 OR

2. We would cancel our credit card immediately. I told Sonja at that same point, as directed
by my credit card representative, I would be speaking with the credit card companies security department notifying them of our fraudulent charges. The credit card company would then investigate Blair and Encore Marketing.

Sonja decided without any more talking that we would receive the five payment credits. They would be credited to our account with in the next one to two billing cycles.

Needless to say, I will NEVER again order from Blair mail order catalogue.

After surfing the web, I have found many other people with the same complaint, some on this site. I hope this note may help some one else who has had the same fraudulent action on their credit card.

http://kdka.com/consumer/Blair.Reward.consumers.2.985714.html

I bought 6 pairs of Full Elastic Waist Band Jeans. Complete trash. The first pair I wore developed a small rip where the rear pockets were attached to the jeans. I wrote that off as a fluke. Unfortunately the next pair had the same problem after being worn once but ripped out completely before I reached home. (I'm 62 years old. The pants I purchased were NOT skin tight) Anyway I tried to salvage the other 5 pairs by having the local seamstress reinforce both rear pocket areas. That worked but at a cost of $6 per pair. Also the 'seamstress' noticed that the inseam of the pants were random measurement. Long story short... 4 of the 6 pairs I bought had to have the inseam length re-done at a cost of $10 per pair.

Now I have 5 'wear-able' jeans that cost to me $12 bucks per pair to make 'wear-able'. The jeans looked fine when I received them but the material they're made out of is inferior to any jeans I've ever bought in my 62 years...

Completely disappointed in my purchase. Another thing...with this company you have to watch out for hidden charges.