i made a purchase from blair and i have been charged $14.95 a month since, now a total of $44.85. no explanation and can't get to talk to anyone about it at blair.

they took money out of my bank account with out my permissionthe amount was $14.95 I would like for it to be put back in my account

The same thing happened to me. I don't know how, but I was enrolled in something called "Blair Rewards." Today I called Encore Marketing at 1-888-287-7683, the company that runs this scam and spoke to someone named Diane. She was very friendly and helpful and honored my request to be disenrolled from Blair Rewards and also said she would refund all charges. This will teach me to check my credit card more often! Diane told me that I have been enrolled in this thing since September of 2008! I don't see the refund yet, but I just called today so will give it some time to post. I could not get Blair on the phone (due to their message that they have an unusually hight volume of calls), but I did e-mail their customer service center about this as well las night and they responded to the e-mail today. Here is what they said:

Dear Ms. Monroe

Thank you for contacting us.

By signing and returning the acceptance card for the free item offered, you enrolled in a continuous marketing program. This authorized us to send periodic shipments of merchandise to you and bill your Blair Credit Card account. If you did not return the customer service card that accompanied the free item asking us to cancel you from the program, the merchandise continues to be sent every one to two months.

If you would like to removed from the program, please let us know.

We apologize for any misunderstanding.

Sincerely,
Elizabeth C.

Blair Customer Service
1-800-821-5744

The strange thing is that I never received any free item with or without a customer service card, so had no chance to tell them I wanted to disenroll. I do not recall signing an acceptance card either, but I do remember taking a survey on the Blair site that offered some amount off toward my next purchase and turned out to be horrendously long, and I think Blair Rewards might be tied in with that somehow. My lesson from this is to never, never, do online surveys!!!

HORRIBLE!!!Will not answer my e-mail and keep phone lines blocked so you can't reach them by phone. Worst customer service i have ever seen. STAY AWAY!

Placed an order on 12/14/08 and 4 days later received a letter to call them. Tried calling and getting through to their hold dept. 8 different times and could not get through. The number on their web site 800-821-5744, I have never been able to get through on. Here it is 3 weeks later and I still haven't been able to straighten out my order. This company has got to have the worst customer service I have ever experienced and I'm just wondering if they're going bankrupt?