I just discovered a charge on my bank account for $14.95 which I never authorized. I have made clothing purchases from Blair but everything had been paid for. I would like this amount to be refunded immediately. Apparently I am not the only person who has had this happen to them. Please tell me how to stop this scam. I am outraged at this and will probably never make any more purchases from Blair.

I signed up for Blair Rewards under the impression it was a promotion offering discounts to regular, loyal customers. Instead I find a charge to me for "Blair Rewards" along with a membership card on the back of a magazine. And now, apparently from "out of the blue" I find a charge of $14.95. For what??. Someone seems to be taking advantage of some persons' naivte or gullibility.

Where do I begin to list all of the poor customer service practices of Blair? I submitted an order online for 2 items on Dec. 4, 2008. Paid full shipping fees. I called them on Dec. 18th because I needed the items before Christmas. Their phone service will generally not let you stay on hold if they are busy, so you have to waste time redialing their number before you can get through (around 30 minutes each time you call). Then you wait on hold for 15 minutes or more when you finally do enter their phone system. Finally, I got to a service agent who was unable to tell me whether the items had shipped or when they might arrive. I asked to cancel the order since I needed to rush out and buy replacement Christmas gifts at that late date ( in the middle of all the last minute Christmas crowds) to assure that I had presents for 2 very dear relatives. They told me that they couldn't cancel the order because it MIGHT have already shipped. They said that if it hadn't already shipped, they were trying to get expedited shipping on the late packages, but their system wouldn't show what the status was for another day or two. So, what was I to do? Finally, the package arrived on Dec. 23rd. One of the items was very flimsy and the other item was a completely different item than I had ordered and I could not use it. I had to brave the day before Christmas shopping mob when I had many other things to do. So, I called Blair again and asked how to return the item (again taking 45 minutes to get through their phone system). They agreed to remove the shipping charge and not to charge me return shipping. They did remove the original shipping charge from my credit card. I was told to use their "Smart Label" to return the wrong item. I did as directed and took the package to the post office, where I was told that their label did not have sufficient information to be mailed! So, I had to go home, search online for a new "Smart Label" to print with my printer and ink. I taped it to the package, drove back to the post office and mailed the package on Jan 7, 2009. Here we are on Feb. 3rd, 2009 with no credit on my credit card yet. I checked the online package tracking, which indicates that they received the package at their return center on Jan. 22nd. So, I called them again-- taking 30 minutes to get through-- and inquired about when I will receive my credit. I was told that they are installing a new system and I would have to wait yet another couple of weeks for my credit! In a nutshell, I will never buy from this company again. Shop at your own risk!

I ordered some items on Dec. 30, 2008 and I just recieved notice today Jan. 12, that my items are on backorder and 2 of them have been cancelled. Then I noticed that they have charged my card and I don't even have the items!!! I caled the number but all I got was "All lines are busy, thank you for holding." I held for 1 hour, nothing!!! There has to be a way to stop these people from scamming others!! Anybody have any idea on how to get our money back?!!

As a first-time customer of Blair.com, I would like to warn anyone who is considering doing business with this company of its fraudulent business practices including:

1. Blair.com advertises products as available on their website and does not tell you the item is on back order until the items delivery due date has expired. Then Blair.com fraudulently refuses to cancel your order, saying your item is “in shipping” only to tell you later that it is again on back-order.
2. Blair.com routinely restricts customer complaints by preventing calls to their customer service via the only contact number on their website: 1-800-821-5744. If you call this number it will always tell you: “We are currently experiencing unusually high call volume and are unable to handle your call at this time. Please try your call again later.” This message has gone on for two months now! Call it and see for yourself.

On 11/28/08 I purchased items as Christmas gifts. The shipping policy on the Blair.com website clearly states: “In-stock merchandise typically arrives in 7-10 business days with standard delivery.” After 3 weeks of not receiving my items, I tried to contact Blair.com at the number on their website listed above. This is when I first encountered the message ““We are currently experiencing unusually high call volume and are unable to handle your call at this time. Please try your call again later.” After trying to contact them by phone for a week, I completed the Contact Us form on their website. It took 5 days to get an email back from someone at the company who said the item would be shipped in the next few days. By that time, it would be too late to receive the items before Christmas. So, I sent an email back requesting that they cancel my order. Here’s the response I received:

“Thank you for contacting Blair.

Unfortunately we are unable to cancel your order as requested because it is in the shipping to be shipped. We experienced some shipping delays but are working diligently to get orders out as quickly as possible.

We apologize for any inconvenience this may have caused you.

Sincerely,
Jan
Blair Customer Service
1-800-821-5744”

Five days later I received the following email from [email protected]

We value your business... that's why we're sending this message to make sure you're up-to-date on the progress of your order. The current status of each item is listed below. Any recent changes are highlighted in red. Your online order was submitted: 11/28/08

ITEM 1 Back Order 12/13/08

ITEM 2 Back Order 12/13/08

ITEM 3 Back Order 12/13/08”

After receiving this email I sent a second request by email to cancel my order, but never got a response. I tried once again to contact the company at the customer service phone # provided but just kept getting the same phone message to tray back later.

After two more weeks of failed attempts to cancel my order I contacted my credit card company. Luckily, they were able to reverse the charges made to my credit card by Blair.com

Here’s my advice: DO NOT DO BUSINESS WITH THIS COMPANY

If it’s too late and you’re reading this because you are in a similar predicament, try contacting your credit card company and getting the charges reversed. Then, if your items ever do get shipped to you, refuse delivery. If the items are delivered when your not home just return them to the Post Office, UPS or whoever delivered them – and GOOD LUCK!