On 20 Sep 2007 I had booked one envelop containing important document through Blazeflash Courier ( a private courier service ) in New Delhi to be delivered in Vasai, a suburb of Mumbai. I was promised the letter would be delivered next day. Even on the 6th day when the letter did not reach its destination I complained to the local office where I had booked for delivery .
The most ridiculous thing is that when I complained instead of tracking where the consignment was I was asked check from the internet. When I checked in their site my consignment was simply not traceable. None of the staff nor any staff in the head office was bothering to investigate while I was at tremendous stress.
Finally after making numerous calls to all the concerned places the consignment was delivered on 1st October on 12th day , at a much higher cost. Had I sent the letter through the regular post office normally, it would have reached much before that.
I had to catch a flight to reach their in the absence of document reaching there in time.
The shameless people did not even bothered to enquire me afterwards, leave aside compensating me or at least returning the money that I paid for booking consignment for it was definitely a deficiency in service.
Philip
+91-99534 59035
Below are the emails and the responses I was given.
From: philipp_ hou
To:
[email protected]
Sent: Wednesday, September 26, 2007 9:26 PM
Subject: C. No. 216588701!
I had booked one letter to be posted in Thane District of Maharashtra on 20/09/07 from blazeflash couriers of Old Rajinder Nagar.
Till now 21:30 hrs ( 26/09/07) has not reached the destination. Today evening I visited the branch and complained. I was told to check from the net too. When I entered the C. No the message appeared that
"C. No. is not in our system, please contact customer care."
The normal post letter would have reached faster.
Kindly check and inform.
Mobile : 99534 59035.
Philip
From: "DELHI CUSTOMER CARE" <
[email protected]> Add to Address Book Add Mobile Alert
Subject: Re: C. No. 216588701!
Date: Sat, 29 Sep 2007 16:11:35 +0530
We require details of the pkts. in the below format for taking up the issue with our concern branch office for early reply :-
1. Consignment Note No. & Date of booking
2. Receiver’s full address and phone nos. for each of the consignments.
Regards - Blazeflash Customer Care, Delhi-55.
From: philipp_ hou
To: DELHI CUSTOMER CARE
Sent: Saturday, September 29, 2007 8:30 PM
Subject: Re: C. No. 216588701!
First of all I would like to know how you are going to compensate the loss that I suffered due to your deficiancy in service, callousness of the staff. Even after leaving my cell no on two occassions on two different days after a week of booking consignment, nobody bothered to inform me regarding my lost consignment. I was instead told to check online myself.
It is very rediculous and outrageous that you require these details from the custormer instead of checking all these details from the branch where the consignment was booked. At the least you could have made a call to the branch and got the necessary details if you don't have online facility.
Though I am giving the details asked by you, the least you can do is refund the full amount that I paid for sending the consignment though the loss that I suffered due to loss of my consignment is much much more than that. It is now 10th day since I booked the consignment.
1) Consignment No. : 216588701
2) Date of Booking : 20th September 2007
3) Receiver's Full Address : Mary Hou,
H-102, Madhuli, Vasant Mandir,
Ambadi Road,
Vasai Road - West
Thane - 401202
Maharashtra
Phone No : Residence : 0250-2339343
Mobile : 98339 64161
Office : 022-2655 1808
It was an envelop containing important documents.
NOTE : Please keep a workable phone in your branch so that one can contact seniors in case of difficulties.
It is needless to mention that I suffered so much of mental stress.
I am giving my cell no again as you have the tendency to misplace the grieved customer's contact number.
Mobile No. : 99534 59035
From: "DELHI CUSTOMER CARE" <
[email protected]> Add to Address Book Add Mobile Alert
Subject: Re: C. No. 216588701!
Date: Mon, 1 Oct 2007 17:39:46 +0530
SIR, IT IS OUT FOR DELIVERY TODAY 1.10.07.
REGARDS,
PRIYANKA
1008
