I originally made contact with Google At Home on May 11, 2009 to agree to paying $2 for a Google Kit. A person named Leia left me a callback number at 1-877-207-5925. When I called her back I decided against enrolling after hearing her pitch but not before she gave me several other telephone numbers as well: 866-785-7328, 866-531-5311 and 888-279-0191 while trying to sell me other packages and services, all of which I said "no thanks" to but wrote down as soon as I smelled the scam taking shape.

I wish I discovered my fraudulent charges sooner, but unfortunately I only discovered them too late. I called my bank as soon as I made the discovery but it seems that WAMU/Chase is already familiar with Google Chest and affiliates. The rep on the phone told me he continues to file many, many complaints every day but he has thus far been unsuccessful in retrieving funds for any of the other consumers who have fallen victim to this scam. While he is not condoning the company for what it is doing to consumers like me, he says there is really nothing he can do to help me retrieve my funds either.

Now, my complaint letter begins thusly: "I was charged $72.21 and $2.16 foreign transaction fee on my bank account May 22, 2009 by Google Chest for products and services neither authorized nor received. Customer service Jes ext. 170 at 888-256-1248 refused refunding of charges made to account without my authorization, claiming that I requested the refund 7 days too late after the supposed 14-day trial period but gave me contact information for "Blazing Keywords" which is supposed to be a corporate office where I can mail in a request for a refund... When I located a contact number for Blazing Keywords, I was given a different corporate office address to mail in my refund request..."

I am hereby joining my fellow defrauded consumers (http://www.google.com/
support/forum/p/news/thread?tid=086953624145f0d2&hl=en) to add my complaints and frustrations to the log and any future class action suits against the company, Google Chest, and all of their affiliates, with the hopes of dealing justice and of receiving an eventual refund for the charges I am owed!"

I will be joining roadken53 in contacting the Attorney General's Office in California (where I live) and Utah as well since that is where the company is supposed to be. Should there be a Class Action Suit, I would be more than happy to be included on that as well so if you're reading this, you are not alone - and please keep in touch.

BTW. The address I was given to request a refund after being given my cancellation code by Jes is "Blazing Keyword, 224 S. Main Street #218 Springville Utah 84663." Blazing Keywords corporate office address info given to me by Lyn at tel no.: 888-248-9285 - Blazing Keyword, Attn: Accounting Department, 51 West Center Street Box #521 Orem, Utah 84057.