Ok i have had the service for two years now. Then june 4th, 2010 I was trippled billed for the online subscribtion for 21.59 twice at that amount then again 21.79 i dont know why the change in amount but on my statment thats what was billed from my bank account. Then when i called they stated that they already processed the refund on the account allowing 3-5 bussiness days. At that time my account bounced and they assured me that they would credit the over draft fee as well as the money that i was charged. So again i called when another check bounced 9th i called to find out what is going on with them and why no refund. Come to find out they didnt process the refund till the 9th. Ok so again they tell me its comming and the bank will refund the over draft charges as when they see the refund from them (blockbuster) How ever when i finaly got the refund today still no refund of the over draft charges. I call them on the phone once again after i called the bank they stated that it is up to the company to do the over draft charges when they are charged to your account. So i called blockbuster again they told me this time that its nothing they can refund they can only give back what they took from your account. And that they did any charges that happen after that with your bank they dont pay back. Not only that she also told me again that they may take up to ten business days and any charges they do not cover from the bank. Then they want you to take a survey on how u like the program yeah ok i will jump right on that. The Blockbuster is a scam! over charge but can not help you with the damage they do. Yes i should have had more money in the account to start but its the first of the month all bills are due and working two jobs as is still isnt enough money to go around when people screw you over like that. In the end my bank Oneida Saving Bank did give me the credit because they felt sorry for all the trouble that i had to go threw. But Blockbuster on the other hand.. Customer care sucks.