I first want to say stay away from Purchasing Blockbuster's 2 Wire Media point Player ..Its absolutley been the worst experenced, and it just got worse..ok first i odered the product on 11-14-2009 and then i tryed to cancel it on November 15th 2009 and online status, it was not shipped, they emailed me and said we cant cancel the order, you have to get the product first open the box and then give them the serial number of box, by the way there office is only open Monday- Friday unless you want to E-mail them.So need less to say it was on tuesday Nov 17th 2009 I finaly got ahold of a real person on the phone, The representive said.I just canceled your order .Here is your confirmation Number.I said can you send an email letting me know that i canceled it, she said Im not allowed to do that, but a different department handles that..> What A joke < So anyhow 1 hour later after getting off the phone with representive.I received an E-mail saying this > we have shipped your order.. so i waited for the regular mail cause thats how they ship the Box.I reeived a knock at door on Friday 11-20-2009 it was ups they shipped the box ups, what another joke with the company of blockbuster...so anyhow i called up the number to activate box..which the representive was outstanding, very proffessional...she even helped me walk me through all the steps..so that was great..Ok heres where it gets worse.remember when you buy this unit you get 25 free movies which are already programmed in this box.so i found a movie that night and then rented it, in the mean time, i recieved a phone call from>guess who? yeah you guessed it.Blockbuster On line Demand service Department..unbelieveable.. They said sir I wanted to inform you that We have received your repsonse to cancel your order.> Keep in mind its been 6 days since i tryed to cancel this order..so anyhow, i didnt even bother telling rep i laready received box, i was too frustrated..oh it gets worse LOL . So i watch my movie which not knowing if i was charged for $ 3.99 or not, so i contacted the company on saturday by email, Rep E-mailed me back and said sir we dont handle this problem.contact the department that handles it. in reply I said what department ? and of course no reply back.so after a few hours later, received E-mail from customer service stating if you need help with this down load problem, click on this link..which is live chat support online..So i explained to the Rep what had happen, and Rep said .if i were you, I would keep renting movie and see if you get charged, What a stupid thing to say... and so he said did you rent the movie, of course i rented the movie, which i just got through telling you in this thirty min chat..Un belivable...so i told him, i was going to report this company to Better business Bureau..so in closing I have the box, which i cant rent any movies if i do, i dont know if i will have to deal with all sorts of stress and drama..and to make matters worse There closed till monday at 800am...