I used to have an on-line account but I found that a large majority of the DVD movies I received were so scratched that my player couldn't read them. I cancelled my subscription on line at the Blockbuster web site in late May of 2007 and reopened my account with my local store in Costa Mesa, CA and have been a loyal customer ever since. Each account is automatically billed to a different credit card. In January of this year, 2010, when reviewing my credit card statements, I realized that the on-line account was still being charged monthly, even after I cancelled it on-line 3 and a half years earlier. I immediately called Blockbuster and notified them of the error. The representative I spoke with canceled the on-line subscription right then and after speaking with her supervisor, I was told that since Block Buster had no record of the original cancellation, they would only offer me a gift card for a portion of the charges. After about 5 months, and several calls from me, I finally received a gift card for $156.48, . I checked the on-line web site and found the card showed a 0 balance. I called and asked why and was told that the card needed to be activated and it would be so when I made my first purchase at my Blockbuster retailer. I took the card to my local store and tried it and the card was rejected for a 0 balance. I explained the issues to the store attendant, who was very helpfull. She called the number on the card and was told that the card was inactive and needed to be replaced. It would take ANOTHER 6 - 8 weeks. Earlier this week I received a letter from Block Buster Customer Relations rejecting the request for a replacement card stating that I had to fax a copy of the original purchase receipt to 972-683-8945. This is of course impossible since the card was issued directly to me over the phone as a partial reimbursement for the erroneous credit card charges.

I am fed up with this obvious run-a-round. I have been a loyal Block Buster customer since I moved to this area in 1995. This complete and obvious lack of concern for the customer on the part of Block Buster has me seriously considering transferring my business else ware. For your information I calculated that Block Buster actually owed me $620.00 for the charges to my credit card, not including the interest charged to my balance, if the $19.38 monthly were added up from the date I originally cancelled the subscription. I was willing to accept the $156.48 for at least a partial reimbursement. At this point I am highly considering turning all my records over to the BBB and possibly my attorney. This is not how to run a business. I will drop the issue if at least the gift card I received is honored.

I have never had any problems with my in store account and the Employees at this store are very friendly and helpful. I would very much like to keep this account active but if this issue is not resolved I can not see it happening.

Looking forward to a reply.

Tony Rynearson
Account #3328715
Email [email protected]

I rented a movie. Returned it a day early..Got a late fee charge in mail a couple days later. Went straight to the store and talk to assistant manager.. Who found the movie and said it had been rented to someone else since I had returned it. She told me the boy who rented to me had been fired. Then I receive another charge in the mail for the same movie for a whooping 29.89 ! I called the store and talk to the manager, who told me to pay 4.50 Late fee and it would be forgotten. I said no way, I know I returned it and saw it in the assistant managers hands !!! Was that enough? No...I ask for the owners name and phone #, was told I could not have it !! Today I have received a letter from a collection agency ( credit protection association.Lp)13355 noel rd, dallas tx 75240 ) for a collection amount of $ 46.88 !! No one wants there hard earned credit messed with !!! It is an outrage !!! Please, please help !! Have left many messages for owner to contact me, he refuses !! Help (keep in mind I saw the movie and case in the asst. Managers hands !!...

I have been renting videos and games from Blockbusters for years. Oddly, I have noticed they consistently tell me that I owe late fees. The last time that I rented a movie, I turned the movie in four hours before it was due. This evening, I went in to rent a game and sure enough, they told me that I owed a late fee! I asked what it was for and they told me that I rented "The Curious Case of Benjamin Buttons" and it was due at 7:30 however it was checked in at 7:36." This was absurd and I refused to pay the late fee. They failed to check it in, yet charged me a late fee. I can only speculate this is how they are making there money. I will NEVER rent from Blockbuster again. Yes, it was only $5.00 late fee, however they were wrong and did not even attempt to resolve it. Beware of the time when you drop off your movie or you could be the next victim.

I rented 3 movies from Blockbuster Video in Rita Ranch, Tucson, AZ.
This was my first time so I had to give my credit card number to open an account...I had a bad feeling and should have walked away. Anyway, I opened the account and rented 3 movies. It was a Monday (I believe June 29, 09) and I had to return the movies the next day, which I did! After a week I get a $23.76 charge on my credit card. When I called I was told that I did not return the movies. I told the manager that I most certainly did return all 3 movies. I was told a credit would be issued. Yeah - a $10.80 credit...so I called again and was told that two of the movies were not returned (I was told to hold on they would check for the movies - guess what they found them)...I again told the manager that ALL 3 movies were returned the next day. Again I was told a credit would be issued. I then went to BB video to close my account and again went over the credit due me and was assured it would be taken care of. Again they issed me $10.80 ...that was $2.16 short of what I was owed! Again I called! The manager told me I was being charged for one of the movies because I kept it 2 extra days. AGAIN I told her that ALL 3 movies were returned the day following the check out. I had to drive back to have them credit me the $2.16 to get this taken care of. Screwing up one movie is bad enough but to screw up the return of all 3 movies!!!

I will NEVER DO BUSINESS WITH THAT BLOCKBUSTER AGAIN!
They are VERY UNPROFESSIONAL!

They promised Blu-Ray DVD 's but did not send them and refused any type of refund.