Blockbuster.com Reviews
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L. Vrabel
January 8, 2010
Unauthorized debit charges
Several months ago I noticed an unauthorized charge on my account from Blockbuster.com - I am a library user. Why would I RENT movies when I can get them for FREE at my library? I have never been a customer with them, and don't plan to.
So I disputed the charges, and got a refund. To be safe, I also got a new debit card, in case my number had been phished.
Guess what just happened again? Once is an accident. Twice is idiocy. I'm not sure what kind of business they're running, but it's really inconvenient to have to keep clearing this up. It's comforting to see I'm not the only person here who's had issues with them - I can't believe they're still in business with such shoddy practices.
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TasR44
September 7, 2009
Mistakenly charged my card
I have been a loyal customer for Blockbuster for a good 6 years now. I always bring my movies back on time and always make sure if I don't, I pay them right away. I also have their rewards program that you have to pay extra for, and I've had this since I have been a customer.
Basically what had happend was, I rented a game. I made sure I brought this game back 2 DAYS before it was due back, that way I gave the employees ample time to get it from the bin, check it in, and put it back on the shelf. Well, I go to my bank the other day and deposit some money. My bank teller tells me I am negative $57. I look at her and go there is no way. I have nothing huge pending, and I haven't made any big purchases in god knows how long. She looks up my statement and tells me that Blockbuster took out $63.99 and then returned it the same day. But because I didn't have enough money in my account, I was charged an over the limit fee. Now, since I had things pending from before this happend, when everything from the previous days came out, there was no money in my account to clear it, so everytime one of my purchases came out, I was charged another over the limit fee. After everything had came out, I was charged a total of $150 in fees. I'm a fulltime college student, I don't work, and I just picked up selling Avon as a way to try to get some sort of money in my pocket until I can find a job. That is my only source of income, and now since my bank account is negative, when I go to put any sort of money in my account, it's going to just suck it up.
I was livid with the fact that they took this amount out since I know for a FACT I returned this movie myself 2 days before it was due. I get to the Blockbuster and tell them that there must be some mistake. They look up the account and tell me that the movie was checked in on 8/31/09 at 6:50 PM. I tell them there is NO way that somebody returned it at that time because nobody on the account was in town at the time, and nobody went to Blockbuster to begin with that day. I told them that this isn't the first time they had mistakenly charged mine, or my friends card because my friend is still going through a dispute with this SAME Blockbuster because they charged his card almost $80 for a game he "never returned". He went down there and looked at the shelf. The game he just so happend to rent only had two copies in the entire store and when he got there, low and behold, the 2 copies were sitting on the shelf. The representative apologized and said the money would be refunded, and that was over a month ago and he still hasn't recieved any sort of compensation for their mistake. The manager told me that it was there mistake but they don't refund any over the limit fees caused by their mistake. I calmy tell them that this is unacceptable and I'm not taking no as an answer. This was their mistake and I shouldn't have to lose that much money because of them. They tell me that they will call my bank manager and talk to them. I take that and leave.
They call my bank manager and my bank manager tells the Blockbuster manager that the bank is not going to refund any sort of over the limit fees because this was not a bank error, it was their error. The Blockbuster manager tells her that they don't do this and they are going to have to refund the money themselves. Again, the bank manager tells her no, she needs to. This goes back and forth and finally the Blockbuster manager hangs up.
I call the Blockbuster manager back and ask her what's going on with them refunding my money because something needs to be done soon. She tells me that my BANK needs to refund me, not them. I tell her, listen, you've talked to my bank manager already and you've talked to me. I don't know how many people need to tell you that the bank is NOT going to refund ANY money if it is not their fault. She tells me that that's the situation and that's it. I told her I will be contacting the district manager and headquarters. She hung up on me.
I then called the district manager 3 times within the week and have not heard anything back from him. I called headquarters twice and got the run around every time. I was told first that a district manager would call me within 24 hours. I didn't get a call so I called headquarters back the next day and was then told it could take anywhere up to 72 hours to get a call back. I am then told that if it was a Blockbuster error, they will pay back my over the limit fees, whereas 2 days earlier I was told that they don't do that and I will have to have the bank pay me back.
I am so disgusted with the amount of customer service I have recieved. They refuse to realize that this problem has arised because of THEIR mistake. They have openely addmitted to me, my boyfriend, my mother AND my bank manager that it was their fault, but they are not refunding me my money. I have reported them to both my state's Better Business Bureu, and the Consumer Protection Agency. I will keep calling back until I get an answer and if I don't get this issue resolved I will have no option but to file legal documents and take them to court to get my money. I think this is unacceptable for a company that is nationally known to act like this and have such poor customer service. It's not enough that they are charging people's cards as they see fit, but the fact that they act so non-chalantly about an issue that one of their LOYAL customers have. I will be taking my business somewhere else, and I will be letting everybody in my area know of this problem and referring them to other businesses as well. I really hope I get this issue resolved soon and hopefully I will get a call back ASAP. I would suggest taking your business somewhere else if you would like to keep your money in your account where it belongs.
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denise
April 21, 2009
deceived
blockbuster changed their online agreement without notifying me. When I called to complain they said they would refund my monthy fee back, now they say they can not refund me.
To top if off, they asked me come back as a member with the same plan and pay $11 more a month.
So there scam to to get the older members paying the lower fee out, just to get them to renew with the current higher monthly fee.
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Proud Mom
April 9, 2009
Fraud
I finally discovered that BLOCKBUSTER.com has been charging my debit card for 4 months in the amount of $21.24. I was told by Blockbuster.com they received my information from JC Whitney. I ordered parts thru JC Whitney and somehow they provided Blockbuster.com with my information. Blockbuster said I will have to go thru my bank in order for them to refund my money. This has been a total nightmare! I will NEVER place an order thru the internet again.
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October 2, 2008
Where did they get my account number?
Yesterday I noticed a charge on my bankstatement from Blockbuster.com. I've never had any dealings on-line with Blockbuster. The last time I visted one of their stores was June 2005. I have no way of finding out what the charges are for.
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May 20, 2008
Charges on my credit card!
I was charged over $50.00 in my credit card for services never requested. They don't care when I ask 'em How they got my personal information. So if somebody wanna suit them let me know I like to be part of it.
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May 14, 2008
Fraud and scam!
Received charges on my debit card that I did not authorize. Someone started a monthly subscription, through an online web banner promotion they said. Its been over a month, still waiting to see the charges reversed. Filed a fraud report with the police and the bank.
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April 15, 2008
Unauthorized charge!
I check my bank account pretty religiously. The other day, I noticed a $1.00 charge from ITunes pending, but it never went through, so I just let it go. I do visit the site occasionally and thought maybe it was just a mistake and was corrected promptly. Within a few days, I noticed two pending charges, one from PW EAUCTION 800 for $1.95, and one from BLOCKBUSTER.COM for $10.69. I called the EAUCTION number and said I had never ordered anything from them and I had no idea what this charge was. The woman on the phone assured me she would cancel the account and any pending charges. She gave me a cancellation confirmation number. I contacted Blockbuster.com and they told me I had set up an account with my correct name, address and phone number yesterday. I assured them I did not. They were friendly enough and canceled the membership and assured me the $10.69 would be refunded.
Also, oddly enough I found a voice mail on my phone later that evening from the EAUCTION people stating that my order was on it's way. It was dated a few days earlier. I don't recall this number ever calling so it's almost like it must have gone straight to voice mail and I found it later when I was checking a missed call. Strange.
Anyway, although both of these companies seem to be taking care of the fraudulent charges, it still makes me extremely upset that they can just charge people unknowingly for something they didn't order/want. All I can think is that this took place through a third party, and if so, shame on Blockbuster for dealing with companies that would do something like this. Of course the EAUCTION people are just as bad, but from what I have read they are awful and this is a common occurrence. I thought Blockbuster was a legitimate company with respectable business practices.
My question to anyone out there is - do you know who is behind this? Has something exactly like this happened to you? I have read somewhere about Dish Network possibly being to blame for the Blockbuster thing, but I don't have any business with them, so in this case they couldn't be involved.
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