Really bad experiebce with the company - Twice

Once in September - Ordered roses... Delivery was late by a day/ Flowers were poor quality (old and withered)and they changed the colour from red to pink... apparently they have some sort of a substitution policy... No refund or product replacement offered. Sent them pics of the product and according to them the roses were in 'acceptable' condition.

December - I thought it would be a one off so tried using them again ... This time used same day guranteed delivery... 3 days later and the order hasnt shown up yet... Have contacted them and each time they say they need to contact their production dept and they would email me (this has happened 3 times and havent heard back from them again)
They then promised delivery yesterday before 12noon ... needless to say nothing turned up .

I for one will not be using this company again .