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Kelly TurnerBrown
September 22, 2009
Credit Card (Involuntary Closing)
To: Whom It May Concern,
I was a loyal Bloomingdale's and Macy’s customer that without a doubt paid my monthly bills in a timely manner without hesitation for my Bloomingdale’s and Macy’s accounts. But unbeknownst to me I recently noticed my accounts for both stores had been closed. I inquired as to the reason and was told they were closed due to excessive returns. I was also told I had been given several chances to explain, but according to the (3) individuals I spoke to, I had not responded. This is the first untrue statement. I spoke to numerous individuals over the phone and I responded via email about my return habits. The next thing I was told, and I wasn't told this until I got to the store today, is that I will not be allowed to return any more merchandise on this account. Therefore, items that are too small, too big, or just not the right size or color cannot be returned. I will have to leave them on my account and continue to pay my bill like the valued, loyal customer I've been for the last 3 or 4 years. I would like to know how this could possibly make sense to any honest hard working American today. I am treated like a loyal, valued customer while paying my balance off, but when I attempting to return any item that is not worn, or damaged I am treated like a local criminal. I started off by asking myself why would a store I have spent more money in than I have returned merchandise cancel my account without any regards to me. I mean just as a valued customer, which is what I am being told I am each and every time I provide my credit card number to customer service electronic voice for assistance. Which is quite the opposite of the (2) individuals from your credit department I spoke to on the phone today in the customer service department (September 20th – around 4:30), they were really rude and nasty towards me and that’s putting it mildly. In fact, when I asked the man (credit department) what am I suppose to do with the items I just received from UPS that did not work for me and made a special trip to the store to return today, his reply was, he did not care what I did with the items. I know I deserve more respect than that, no matter what the circumstances are behind Bloomingdale’s actions. And I was totally appalled to say the least by his and his supervisor’s behavior. The treatment I received from this credit department agent along with his supervisor belittled me and made me feel as though I am being singled out and targeted for something more than the fact that I have made numerous merchandise returns to your store. I was told by numerous sales people in Bloomingdale’s that customers return on a daily bases and no one ever question these customers. I was also informed that these large returns are usually made by Bloomingdale’s customers that are middle aged, white females. But me being a Black Female that returns merchandise that has never been worn, merchandise that is never damaged, merchandise that has the tags still on them and ready for reselling, that only have one thing that doesn’t fit the Bloomingdale’s image - I’m Black, cannot make returns without being chastised. I come into Bloomingdale’s to do legitimate transactions and I’m being scrutinized for making returns. I feel I have been treated unjustly and I will not stop unveiling my concerns until someone addresses this matter further.
Policy for in store returns: (copied and pasted from Bloomingdales.com online site)
New In-Store Returns Policy: Online purchases can be returned at any Bloomingdale's store. Please take unused item(s) with price ticket(s), and invoice/receipt, to a register in the appropriate department. In-store exchanges are subject to store's availability. Your account will be credited immediately when making an in-store return.
***No where in this return policy (which I copied from the Bloomingdales.com site do I see stipulations on returns pertaining to frequency of returns, amount of returns, monetary value of returns, or race of the customer. I’ve actually gone through the entire Bloomingdales.com site to see if there is something I could be missing; something I could have possibly overlooked explaining to me the circumstances upon which I am being punished for normal online customer transactions.
Bloomingdales contract agreement: (copied and pasted from Bloomingdales.com online site)
1. Terms and conditions
2. Site content
3. Related copyrights and trademarks
4. Disclaimers
5. Your submissions
As a user of this web site, you agree that your access to and use of this web site are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at your own risk. These terms and conditions are further subject to change at any time without prior notice. Any such changes will be reflected in this Legal Information area of the Bloomingdale's web site. By making a purchase from bloomingdales.com, you understand and agree that bloomingdales.com may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.
All content, graphics, code and software used on or incorporated into this web site, and the arrangement or integration of all such content, graphics, code and software, are subject to copyrights held by or licensed to Bloomingdale's, and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to the placement of an order or shopping with Bloomingdale's. Any other use of this web site or content or information contained in this web site is strictly prohibited, unless the written permission of Bloomingdale's first is obtained.
bloomingdales.com and Bloomingdale's, as well as page headers, custom graphics, buttons, images and other content on this web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Bloomingdale's or Macy's, Inc. Other trademarks, product names and company names or logos used on this web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this web site is strictly prohibited.
This web site may contain typographical errors or inaccuracies and may not be complete or current. Bloomingdale's therefore reserves the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies, or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.
This web site, and any information or content on this web site, are provided "as is" with all faults. Bloomingdale's makes no representations or warranties of any kind, whether express or implied, with respect to this web site or content or information available on or through this website. Except as otherwise provided under applicable laws, neither Bloomingdale's nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to this web site. This limitation of liability applies to direct, indirect, sequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Bloomingdale's is notified in advance of the potential for any such damages.
Bloomingdale’s.com and Bloomingdale’s, as well as page headers, custom graphics, buttons, images and other content on this Web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Macy's, Inc. or subsidiaries or affiliates of Macy's, Inc. Other trademarks, product names and company names or logos used on this Web site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Web site is strictly prohibited.
Bloomingdale's does not make any representations or warranties about any web site you may access through this web site. Any such web site is independent from Bloomingdale's, and Bloomingdale's has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between bloomingdales.com and another web site further does not mean that Bloomingdale's endorses that web site. You need to make your own independent decisions regarding your interactions or communications with any other web site.
Bloomingdale's does not want to receive confidential, proprietary, or trade secret information through this web site (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas, or comments sent to bloomingdales.com will be deemed non-confidential, and, by submitting any such information, you are granting Bloomingdale's an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute such materials, information, suggestions, ideas, or comments for any purpose whatsoever. Please know, however, that we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so. If you have any questions concerning an email submission, please contact us.
For more information on Bloomingdale's customer service, please call 1-800-777-0000.
***No where is it listed in Bloomingdale's contract that an account is subject to be closed based on Bloomingdales illegal discretion.
Kelly Brown
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