I have never in my entire life ( I am 60 years old) been so rudely treated as I have with Bloomingdale's customer service. This summer I returned a dress that I had purchased in CA and for some reason the dress was lost for several months. I had also purchased a pair of heels for our son's wedding. Before the dress was finally found I was given threatening calls by Bloomingdale's customer service no matter how hard I tried to explain the situation. These threatening calls were coming to me weekly saying I needed to pay up. In the meantime, I had agreed to pay for the shoes but not before the bill was due. customer service was making me pay for the shoes before the due date which I refused b/c they had yet to find the dress that I returned. Through I don't know how may phone calls I got nowhere and in the meantime because of being so upset and having so many notes on my desk as to how incorigible this company had been, the payment arrived a few days late. Now they are telling me I owe them $60+ in late fees. I have only in the past 15 years purchased these 2 items from Bloomingdales and that will be the last they see of my money. And honestly, in this time of a recession when many companies are reaching out to help their customers this is an outrage and disgrace.