I decided to order flowers, they tell you if you order today you'll save 50% off by signing up to bloomsrewards.com just by putting your email address. After you place your oder, the receipt shows that you've paid the discounted price. So you're happy. Then they will send you an email, saying that they will charge you FULL price for the flowers PLUS $9.99 for the bloomsrewards membership. I called BLOOMSTODAY.com trying to cancel everything and I had to call 4 times and speak with 4 different people, everyone gave me a different story everytime. they would NOT cancel my order. Every single one was very difficult to talk to, telling me supervisors were not available and they were the only ones that could cancel my order.

I had a very challenging and over whelming experience with your company. I placed an order on Sept. 15. 11:00 Am. My order number was 9639840. It w as for a funeral. Unfortunately apparently the florist in Spokane had a family emergency and was not able to deliver my order. Some one named Ashley called me at 8:23 Am on Sept. 16 and did not respond when I answered my phone. She again tried at 9:29 and left me a message saying that she cancelled my order. When I received the information and contacted your company it was 1:30. I asked to speak to a supervisor. Ashley did not say she or any one was sorry for the inconvenience; she did not attempt to make the delivery that day or try to honor my request for a floral shipment. I called the company back and spoke with another customer rep. I had asked for Ashley’s supervisor. Tammy did not return my call until 3:30pm. At that time she told me it was too late to re-order as most florists were already out on their routes. She did apologize for the sadness it brought to my heart as this was for my mother-in-law but did not attempt to have the delivery made. I had asked her about the add in the phone book and she said all she would do was give me a discount if I chose to have the delivery made for the next day. The next day was a day too late. I have never had a florist cancel an order because they were not able to deliver on the same day. I understand that it is your policy {which by the way totally sucks and caused me and my extended family a lot of grief} if they had to wait and deliver the next day. I can’t for the life of me figure out why you would do this to any customer. When there is a funeral there are no do over’s! What totally baffles me is this company’s lack of concern or compassion for their customers. I can’t believe in this economy that you can really afford to cancel orders. It would have been to your benefit financially and my on a personal level to deliver the order the following morning. I do hope in the future you will train your employees to be more compassionate and go that extra mile to assist when there is a complication. As for me I will not use this company for any future orders as your customer service does not meet the standard. I would appreciate it if you could please pass this on to your CEO at your next board meeting. Sincerely, Marguerite Sigrist

I don't even know where to start, but let me tell you I will NEVER be ordering flowers from your company again. I placed an order with Bloomstoday at 12:45pm on 11/20 and as of 11:15am this morning, the local florist you told me would be handling my order, Finishing Touch, had still not received the order. The first time I called your company this morning, after I found out Finishing Touch had not received the order, I was told the order was "probably" placed with another florist and someone from Bloomstoday would be calling me back to let me know the name and number of the florist. Two hours later, after no one had called me back, I called Bloomstoday again, and was told they would check on the order and then email me the name and number of the florist used. Again, I waited and no email, so I called Bloomstoday yet a third time and was told the order had been placed late morning with Finishing Touch, whom I called again and they couldn't even tell me if they had received the order. The 1:00pm expedited delivery time, which I had paid extra for, had long passed. Finally, I got a return call from Finishing Touch telling me the flowers had been delivered, but they could not tell me what time they were delivered. My daughter called me at 5:00pm, thanking me for the flowers and informed me they had been delivered around 3:30pm. I get an email (see below) from Bloomstoday at 5:45pm confirming the delivery. This was over six hours after I had originally started calling to check on the order/delivery.

I saw the flowers my daughter received and they were pretty, but if that was the premium arrangement, I would hate to see the standard. There were maybe 6 - 8 blooms and the whole arrangement was no more than 18 inches tall, including the vase. I was shocked to see how little my $60 was able to purchase. I could have picked up a much nicer arrangement for about $25 from Kroger. I paid a total of $83.97 for a sub-par flower arrangement and terrible customer service.

In today's economy, one would think a non-essential product company, like a florist, would be bending over backwards to give outstanding service, but that is obviously not the case in this case. I expect my fee of $5.99 for expedited delivery be refunded immediately and if I can find a website that rates online florists, trust me, I will be leaving very negative feedback for your company.