I should have known better, than to trust this crummy, lying, sack of a company! Before I go to see any physician, other than my primary care doc, I call this company. I don't care if it's something like a hospital procedure, or an office visit, I call to make sure that they are indeed participating providers. This time, the doc was going to be reinstated as being on his own, after he and the other docs had a falling out. So, he was going to be on his own by 10-01-10. My appt. was on 09-23-10, so they probably had him on file, under his old practice. They told me that he was ok to see, then I get a huge bill, to me anyway, of 250.00, so I call them. The person that I have the pleasure of speaking to, listens, and says there is nothing to do, but to file an appeal, through BC/BS, and then to OPM. I don't have time for this. This is just BAD consumer relations. The person I talked to LIED, just like they told me that a doc was participating, and was on their books. When I called to make anappt., they told me they hated the company, and do not take it.

BC/BS have no idea what they're doing, and they have a bunch of eejits who answer phones, and those same eejits don't give a crap about what they tell people!

I HATE BC/BS, and now wish I'd gone with another company. What good does it do to pay for insurance, when they lie, and get away with it. Leaving their customers holding the s--t bag???