The wait time is ridiculous. I just waited for 40 min to get benefits that took maybe 2 min. However the customer represenatives seem to be very cheerful and helpful. Please, please, please do something about your wait time. Some of us have other things to do besides sit on the phone for an hour.

My husband has been trying for months to get a crown for a root canal he received. BCBS of MA keeps denying the claim. They told the dental office that my husband needed to go see a specialist to find out if the crown would last 5 years. THAT'S REDICULOUS! Even though I've had 3 root canals and yes they've lasted around 5 years, my husbands tooth is in jeopardy of having to have ANOTHER root canal, because the dentist says after doing another x-ray, the tooth around the root has turned brown. THIS IS BCBS fault for not approving the crown. I had United Healthcare when I got my teeth done and they didn't give me any problems. Come to think of it, we NEVER had any problems with United Healthcare. If my job offered it again, I'd gladly switch. Can someone tell me what I need to do? My husband may as well have the rest of the tooth pulled. BCBS owes us something.