Blue Diamond Kennels, owners are Melissa Burke and Les Burke
In November, 2010, while traveling, we paid $864 to Blue Diamond Kennels for a dark red female golden retriever and made plans to pick her up a few days later when we returned to our AZ home. Long story short, they got our money and we got NOTHING. As we approached Marana, AZ where they reportedly live, they called and said they would meet us at an Interstate exit because their HOA "doesn't allow visitors". Next call they said they would meet us at Post Feed Store; next call they would meet us at Marana airport; next call Melissa was "driving Les to the emergency room". Les talks a good story. Every conversation included the words "...we have another buyer and if you don't want her, we'll give your money back to you." During the last call, we said we were not comfortable meeting on the side of the road and not having a chance to see the parents. Again they said no problem as they had another buyer and they would return our money.

That was the last phone call where we actually spoke. Needless to say, all future calls we made to them went to voice mail, they have not return our phone calls and emails have not been responded to. They have not returned our money.

Also, PayPal claims to guarantee their transactions. This is not true. We filed a grievance with PayPal. They closed the case saying that the sellers provided proof of shipment, but they would NOT tell us (1) how the puppy [if one ever really existed] was shipped, (2) to where it was shipped [since we did not provide our AZ home address, we're snowbirds from another state], (3) when it was delivered.