I PURCHASED A DELL COMPUTER ON LAY WAY TERMS... FROM OCTOBER LAST YEAR AT THE TOTA OF $2, 000 + AND EARLY THIS YEAR... I WAS OUT OF WORK. DUE TO THAT I MADE NUMEROUS CALL TO THE CUSTOMER SERVICE TO HELP ME OUT. AFTER TWO WEEKS OF TRYING TO GET HOLD OF THE CUSTOMER SERVICE, I FINALLY GOT THROUGH. I TOLD THEM OF MY SITUATION. SINCE THEY DO NOT REFUND ANY MONEY BACK BUT I COULD SHOP INTO THEIR STORE-ONLINE AND OBTAIN AN ITEM THAT IS EQUIVALENT TOTAL MONEY PAID. MY TOTAL PAYMENTS ALREADY MADE WAS $13340.73. BUT THE ITEM THAT I WANTED THAT ALMOST EQUIVALENT TO THAT WAS $1 132.41. SO I WAS LEFT WITH $208.32.. WHITH THIS BALANCE COULD STILL COVER THE TAX AND SHIPPING AND HANDLING BUT THEY STILL WANT ME TO SEND A MONEY ORDER OF $109.00.

I have been trying to assist a consumer with a complaint regarding Blue Hippo Funding...www.bluehippo.com. I called their media relations department and have not received a return call. I then called their sales department and was put right through to someone...the CSR's name was Zack and his ID# was 2100. He was most professional, courteous and polite but he could not help me. He then gave me the toll-free number for customer service, 800-383-6557. Interesting fact I observed...when I called sales I got right through to someone but when I called customer service it took several minutes for me to be able to speak with someone. I guess you can tell what their highest priority is as a company...making the sale and getting the money. Customer service obviously is their second or third priority it appears.

When I finally got through and spoke with a CSR he refused to give me his name or ID number. When I asked to speak with someone concerning a consumer's complaint he told me that there was no one available to help me. I asked him to please get me a supervisor or someone in management to speak with me. He refused and hung up on me. I am not impressed with how I was treated by the CSR at Blue Hippo.

Consumer BEWARE and BE AWARE before doing business with this company. After the way I have been treated I would be very wary of them. If you do business with them, please make sure that you get everything promised to you in writing. Do not accept any verbal agreements made by a sales representative from this company.

If you have any concerns or complaints about Blue Hippo.com please email me and let me know. I want to know about your experiences with the company.

I ordered a computer from Blue Hippo in Feb, 2008 and have paid it off in full and still have not received my computer. Everytime i call customer service they say the same thing that they are waiting on a order number so that they can send my comuter or they say it will be mailed out in the next shipment.

On or about 2/22/09, I called Blue Hippo for a Lap Top Computer purchase. After a lengthy period of time i finally spoke with a representative who was able to convince me to make a purchase pending sending documents that i needed to sign and return back. After I received the documents, the quoted Price of the Lap Top was different than he had offered to me. So I decided to call them back for more clarification on the price and was referred to another department. I was unable to reach anyone after several attempts and lengthy periods on the phone. I only get recorded messages and no live attendants for several weeks. In between times, Blue Hippo have been able to withdraw some amounts of $99.00 and $69.98 from my checking accounts even after I went to their web site & requested that my order be canceled & my money returned back. My account # is 6808646.

My name is Aretha Jones, I paid you 498.90 for a computer, which I cancelled. I have tried to get my money from blue hippo, yet they refuse to refund me. My account # is 3711669.activation date was 03/24/2007. My request for refund date was, 08/08/2007.please let me hear from you concerning this matter. You have used my money long enough have called you several times asking you to send my money, please send me my money, ASAP.

Thanks, very much!