Blue Mountain.com
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Category: Services
Contact Information United States
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Blue Mountain.com Reviews
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Eoper
February 21, 2011
Complete scam
Bank of America Mortgage FEIWELL & HANNOY Bank of America did not release our mortgage after birng paid thus an illegal suite Indianapolis, Indiana
A couple of years ago my wife and I were relocated to Fl. from Indianapolis for employment. We owned a home in Marion County we succesfully sold and closed on it on 01-06-2010. We just recently recieved notification of a law suite filed on 4-22-2010 for Foreclosure on the home we already sold. Apparently the mortgage company never released the mortgage after being paid, I have detailed documented proof the mortgage company recieved wired funds from the closing. We found this out when I had been turned down on several employment opportunities, with no explaination so I initiated a background check on the both us and found our credit had taken a terrible decline, due to mortgage payments not being paid for several months. I am having a difficult time in getting this resolved, I have sent emails followed by documentation to the mortgage company, all 3 credit bureaus, even an attny firm, to my dismay I have had no response with the exception of attorney's demanding payment to take the case on. I have been out of work for 30 months and we have exhausted our nest egg. and squeeking by, we don't have the funds to retain an attorney. I know you can't give legal advise, but there is a lot at stake here including the unknowingly poor people who bought our home and reside there. They could be affected as well. What do we do??
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Rue2u2
May 25, 2010
Billing
I am not happy with the business practices of this company who has a practice of autonewing their members without notifying them. They use Bill Me Later and this company does not include information as to what you are being billed for when you receive a statement. I have researched the BBB and found the following information that I think is important for all consumers to read before using Blue Mountain and agreeing to their billing practices. I also urge you to file a BBB complaint if you are unhappy with this company's billing practices:
"The BBB has identified a pattern of complaints, in that most of the complaints concern difficulty in canceling memberships within the free trial period, or at the annual renewal date. The company had requested that memberships be canceled by phone, even though consumers signed up online. Many consumers report difficulty in reaching the company by phone to complete the cancelation process and are then subsequently billed for membership. The company has responded to some of these complaints by issuing refunds. In other cases, the company refused to issue refunds, stating that the cancelation request was made after the grace period.
In April 2009, the BBB contacted the company, seeking its cooperation in addressing the underlying cause of these complaints. The company informed the BBB on May 12, 2009 that it is working on procedures to simplify the cancelation process, indicating that some changes in its phone system have been made already and they anticipate that further changes will be in place by mid June 2009. The company states it implemented an online cancelation mechanism around July 2009.
However, as of January 2010, the BBB continues to receive complaints from consumers who allege difficulty with the company's cancelation process.
When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 364 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 364 complaint(s) closed in the last 36 months, 197 were closed in the last 12 months."
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Grannyk7
February 18, 2010
Lack of Customer Service, charges to account
They charge me for a Create & Print account that I do not use, now going on two years that I have paid for this account and not used it at all. Refuse to refund charge and when I finally got a human being they would not help me. Even when speaking to a manager, he would not help and told me I could write to the corporate address. I asked him if a human being would open the letter, read it, and respond to it and he would not commit to that happening.
Too bad, because I have used the ecard account for years and would like to have kept it. They would rather lose all of my business rather than make right on the fraudlent charges.
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