My husband purchased a $600 platinum bracelet for me. It chipped and at that point I found out it was plated silver. The bracelet was not platinum at all. I contacted blue nile and they refused to offer any type of reconcilitation. They talked to me on the phone twice. They said that I found a bracelet that looked like theirs and it was not the one they sent me. They shipped the same bracelet back to me with an invoice saying it was a platinum bracelet AGAIN and when I opened the box it was the same one I had before They didn't even have the guts to tell me they weren't going to do anything about sending me the wrong bracelet. This is complete BS. If you purchase anything from there take it to a jeweler to get it tested to make sure it is real.