BMW Canada

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Category: Automotive

Contact Information
St. Catherines, Ontario, Canada

BMW Canada Reviews

irate2 January 28, 2009
Poor customer service
Would you buy a brand new car that came with no quality assurance what so ever? If you are buying a BMW in Canada, you might just have done that... I am driving a two years old BMW that for the past two years can only gives me the worst kind of rough transmission shifting un-imaginable. Taking it to BMW Canada can only add to the frustration. Their customer service staff are trained to give out hollow promises like "Customers' satisfaction is the ultimate goal" or that they "won't stop until (I am) absolutely satisfied with the outcome". What they only have done, was gave out solutions that had limited and non-permanent results. They even told me that the fixing it over and over again is the only remedy available for me because according to their assessment, I was never in any danger. I didn't see them when I had my near misses. How about the "Ultimate Driving Machine"? It's not a guarantee, not even a promise, as my BMW was all along "performing as designed" and "within the manufacturer's standard". And that they can only do what the head office in Germany told them to do. "Ultimate Customer Experience"? You bet! I would never ever forget! You want to use the CANADIAN MOTOR VEHICLE ARBITRATION PLAN (www.camvap.ca) to take some responsibility to your hard earned money? Sorry, BMW doesn't believe its customers deserve any easy third party arbitrator that would spoil their agenda. BMW Canada is NOT a participant of CAMVAP because it’s not compatible with their business model. If you are reading this, make an informed decision. If you are reading this too late, good luck and I am here with you!
July 12, 2008
Scam lottery winnings
The BMW Automobile Company wishes to congratulate you on your success as one of our Ten (10)Star Prize Winner in this year International Awareness Promotion (IAP) held on 11Th July 2008, in London. This makes you the proud owner of a new BMW 2008 X6 xDrive 35 Car and a cash prize of £750, 000.00 GBP.

Mr. Steve George,
BMW Claims Manager
E-mail: [email protected]
Phone: +44 701 112 8491
Fax: +44 7005-964-945

Contact him with your,
Full name:
Contact address:
Sex:
Tel:
Occupation:
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Mrs. Rosen Saffell.
Online Co-ordinator for BMW Automobile Company.
July 10, 2008
Defective door handle
As a (formerly) devout bmw lover, i have always had an appreciation for these seemingly high-quality cars. Not anymore. In the summer of 2007, the drivers' side door handle to my X5 broke off. In December, I took it to the dealership to be repaired and, since then, have been in a battle with BMW over whose responsibility it is to incur the damages. The leased car was still under warranty and I was even told by an on-site mechanic that it would be covered under warranty. First, i was told that the reason they were not going to take responsibility for the defect was because the door handle was frozen and had broken off. first of all, this had happened in the summer. secondly, even if it was frozen, shouldn't any car manufacturer employ standards on their vehicles that they sell, not only in Toronto, but in colder climates like Montreal to handle issues such as freezing?

After that was refuted, the next reason was because the handle had been subject to vandalism, yet, neither the car door nor the handle had any visible scratches or indication whatsoever of vandalism.
i took the handle (which remained in my possession), to a third-party engineer, who wrote up a letter to explain his findings ([sic]"poor design and cheap and shoddy material selection, which, together caused fatigue stress that culminated in fracture failure", and [sic]"defiance of basic logic and engineering principles in the design of the door handle"), and sent it to BMW. BMW is refusing to co-operate and, after going as high up in the company as I could, I was shifted to customer service that claims that they are able, through careful consideration of a two-dimensional photograph by their warranty department, to determine the cause of the defect as being that the handle was forced.

Their responses are always by telephone and despite my emails, they have never written back to me. I have already paid for the service and was hoping that BMW would employ basic public relations techniques and enhance their customer service reputation by recognizing the issue and taking responsibility.

This issue is ongoing...
December 15, 2007
Vehicle problems!
Attached is a letter sent to BMW Canada in August. Since that letter I have had the vehicle back for major repairs twice. BMW Canada has continued to stone wall my requests for a replacement vehicle. BMW continues to advertise the "BMW Experience", don't buy it, they have no interest in satisfying their clients if there is a problem. Not only has the vehicle been a terrible experience, my customer service experience has been worse with both the dealership and BMW Canada.

See letter below.

August 31, 2007

Attn: Lindsay Duffield, President and C.E.O
BMW Canada, Fax 905-666-3672, Phone: 905-683-1200

I recently leased a BMW 530i on June 29th at Performance BMW in St. Catherines on the advice of my business partner Blake Williams, who has leased 3 or 4 vehicles at that location over the past 5 or so years.

In the past eight weeks my vehicle has been returned to be fixed twice for the following repairs:

1. Brakes (twice and still not done properly despite 2 requests in early July and Mid-August.)
2. Sunroof (twice, replaced the motor in August)
3. iDrive was reset because it was not functioning properly
4. Battery - Died and was replaced
5. Speakers were cutting in and out (have been fixed)

Other issues have been regarding the service from Performance including:

1. I had arranged for the car to be picked up while I was on vacation from August 4 to the 10th. The vehicle was to be picked up from my home on Aug 6th, the key was left in the mailbox; they failed to pick up the car and the key sat in my mailbox until I got back from vacation on Aug 10th. I was not pleased because I was not using the car that week and instead had to have the car taken to Performance the following Monday. The car remained there for 10 more days for repairs to the sun roof, iDrive, and the brakes.

2. Asking for brakes to be replaced in July and August only to be told that they were fine. Andy in the service dept assured me that the squealing noise was fixed. When the vehicle was returned to me last Wednesday, August 22nd, the driver returning the car told me I should have the brakes looked at. He did not realize it was in for a brake job. The brakes had not been repaired as promised.

3. On Monday August 27th, I decided to escalate my issue regarding the brakes with Andrew Marchant (Manager) and left 2 messages on Monday and Tuesday. He did not return my calls, but had asked my sales contact John O'Neil to call me Tuesday night. I returned his call on Wednesday morning and left a message to call me back to discuss on-going issues with the brakes and 2 other minor problems that have surfaced since then. I have not heard anything from John or Andrew since.

Lastly, I received a call regarding my service at performance on Wednesday afternoon from a 3rd party survey company about the mid-August repair. I told her the above story and she assured me someone would respond. I have not had that response yet.

I have tried to resolve this directly with Performance but have not had much success. This is my first BMW, I work with 3 other colleagues with BMW's, and I have no doubt of the quality of your cars. That being said, this has been a poor experience for me and has been quite frustrating to continue to have my vehicle in the shop for over 2 weeks since I leased it, and suspect it needs to go back for at least another 3 or 4 days. I have tolerated using the loaner cars. My neighbors, family, and colleagues are aware of what is happening because I have not had the use of my car; and they have asked me why. Since I have had problem after problem with this car, people are referring to my car as the "lemon", this is not good for both of us.

I would like to have this resolved as soon as possible; my first choice would be to return the car for a different vehicle as my confidence is quite low. I'm afraid that I will have continued problems with this car and will have to start paying for it myself. I would recommend that you strongly consider this option, anything less would be a problem for me.

I hope this comes across not as a complaint but means to rectify a very poor product and service experience. John O'Neil at Performance has been outstanding in his efforts but has been limited by the failure of others.

I would appreciate a quick and fair response to this unusual BMW experience.

Sincerely,
Doug Eley.

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