This is just another incident that convinced me to sell my BMW, change the F1 team i support and vow to tell every person I know about the pathetic service i have received from BMW in South Africa.
In short, I purchased my car from a dealer in July 2006, submitted all applications for the car to e transferred into my name including the Motor Plan. The car has since been for a service and to replace brake pads (two separate occasions). This morning the car was booked in (still covered under motor plan) for a few niggly issues to be fixed. The service person i dealt with at Auric Auto in Claremont named Colin, could just as well have stayed at home as I think he would have been more productive there. All of a sudden my Motor Plan is not in my name (how is this possible) and no effort was made to try and rectify the problem. I was told by Colin (because why should he be the one following up) to call Auto Atlantic in Cape Town to ask why they serviced my car, and changed the brake pads, as he could not see why they would do that. I managed to do his job, and call them, only to be referred back to Auric Auto to ask them the same questions. When I called Auric Auto, after being placed on hold for 7 minutes, I was then cut off. Called again, repeated the whole process, a lady answered saying "hello" (what happened to may I help you) after I asked to speak to Colin was told "just hold on" (what happened to "no problem, please hold the line) and then she proceeded by cutting me off again! 3rd call (now I have spent at least 37 minutes trying to get answers from BMW, I went through the same procedure, with the same answers with the same people, still not being able to speak to Colin (as i would assume now it was his tea time and I have spent my whole morning trying to get hold of him to he deserved a tea break) I demanded to speak to a manager...and would you believe it, was not available!

So, I duly lost my cool and collected my car, without BMW asking ANY questions or, if they can assist me to resolve the mess... How is that for service! Needless to say, I am still waiting for a reply from someone that is willing to help me.

Tik, Tok, Tik, Tok...

Please conform me the following mail is scame;



THE INTERNATIONAL AWARENESS
PROMOTION DEPARTMENT OF
THE BMW AUTOMOBILE COMPANY.
22 Garden Close, Stamford, Lincs, PE9 2YP, London
United Kingdom.
Reference Number: BMW:2551256003/23


!!!CONGRATULATION YOU ARE A WINNER!!!.

The Board of Directors, members of staff and the International Awareness Promotion Department of the BMW Automobile Company, wishes to congratulate you on your success as the STAR PRIZE WINNER in this years' BMW Automobile International Awareness Promotion (IAP) held on 0n 29th of April 2008, in London, England.

This makes you the proud owner of a brand new BMW 5 Series, M Sport Saloon car and a cash prize of ?250, 000.00 GBP (two Hundred and Fifty Thousand Great British pounds).

DESCRIPTION OF PRIZE VEHICLE.

YEAR: 2006, MODEL: 550i M Sport Saloon
The selection process was carried out through random selection in our Computerized Email Selection System (C.E.S.S.) from a database of over a million email addresses from the world wide web. Each email address was attached to a ticket number and your email address with ticket number: 5647600545188 and serial number: BMWP/556543450906 was randomly selected as the star prize winner amongst other consolation prize winners.

For you to collect your prizes, kindly fill the verification form below and send it to the Claims Manager, Mr.Scott Davies, of our claims department through email, stating your receipt of this notification. He has been mandated to offer you assistance and facilitate the urgent delivery of your prizes.

Claims Manager:

Mr.Scott Davies
BMW Claims Department
EMAIL: [email protected]
TEL/FAX:+448-7097-49164



VERIFICATION FORM:

1.) FULL NAME:
2.) AGE:
3.) SEX:
4.) ADDRESS:
5.) ZIP/POSTAL CODE:
6.) STATE/PROVINCE:
7.) COUNTRY:
8.) MOBILE-PHONE:
9.) OCCUPATION/POSITION:
10.) EMAIL ADDRESS:
11.) TICKET NUMBER:
12.) SERIAL NUMBER:


Congratulations once more, and keep trusting BMW Automobile for top quality automobiles.



THE BMW INTERNATIONAL AWARENESS PROMOTION.
COPYRIGHT?2008. ALL RIGHTS RESERVED.

BMW LOTTERY DEPARTMENT
Automobiles
22 Garden Close, Stamford,
Lincs, PE9 2YP, London
United Kingdom.

Dear Winner,

This is to inform you that you have been selected for a prize of a brand new BMW 7 Series Car from international programs held on the 10th of January 2007 in the UK. The selection process was carried out through random selection in our
computerized email selection system (ESS) from a database of over 250,000 email addresses drawn from all the continents of the world which you were selected.

The BMW Lottery is approved by the British Gaming Board and also Licensed by the International Association of Gaming Regulators (IAGR). To begin the processing of your prize you are to contact our fiduciary claims department for more information as regards procedures to claim your prize.

Name: Javis Hills
Email: [email protected]

Contact him by please providing him with your secret pin code Number
BMW:2551256003/23.

You are also advised to provide him with the under listed information as soon
as possible:

1. Name in full. 2. Address.
3. Nationality. 4. Age.
5. Occupation. 6. Phone/Fax.
7. Present Country. 8. Email address.

Mrs. Jenifer Mary
THE DIRECTOR PROMOTIONS
BMW LOTTERY DEPARTMENT
UNITED KINGDOM.

I hereby like to advise you that ever since I bought my car "brand new" it has been in several times for repairs and now feel that I cannot drive without having to worry if I’m going to make it to my destination and now feel that I have to warn the public about this issue before they make the same mistake, maybe going you the news papers and also maybe to car talk and all the shows that will listen to my story, because BMW don’t want to.

My reg no is 310RENFS engine removed 3 times, time car spend at dealer for repairs, about 5-6 months.

Bought my car and it had to go back for about 4 days to install the parts that I paid for and not what they thought might keep me happy, after that I had to go back to BMW for my gps wasn’t working, then a relay on the engine, the tires, the noise in the engine, and finally when the engine broke down, they were suppose to replace the engine but decided to fix it and ever since my car just keeps on leaving me stranded along the highway.

This weekend I had to go to Johannesburg for business and what happens 200km away from home the car leaves me and my family stranded along the road, with a tow truck that came to pick us up, we had to sit in the car while being towed to Welkom, and then the tow truck also broke down, I never felt so humiliated in my life. Suppose to be at the oil companies @ 14:00 had to phone and postponed the meeting. It made me look like an idiot who can’t afford to buy a descend car.

From: "DR.LAVOE IGNATIUS" <[email protected]>
Subject: THE BMW INTERNATIONAL AWARENESS PROMOTION
Date: Thu, 1 Nov 2007 08:50:52 +0000

THE INTERNATIONAL AWARENESS
PROMOTION DEPARTMENT OF
THE BMW AUTOMOBILE COMPANY.
22 Garden Close, Stamford,
Lincs, PE9 2YP, London
United Kingdom.
Reference Number: BMW:2551256003/23

!!!CONGRATULATION YOU ARE A WINNER!!!.

The Board of Directors, members of staff and the International Awareness Promotion Department of the BMW Automobile Company, wishes to congratulate you on your success as the STAR PRIZE WINNER in this years' BMW Automobile International Awareness Promotion (IAP) held on Thursday 1st of November, 2007, in London, England.

This makes you the proud owner of a brand new BMW 5 Series, M Sport Saloon car and a cash prize of £450,000.00 GBP (Four Hundred and Fifty Thousand Great British pounds). The car comes with a special BMW Insurance Cover for one whole year, that is, till the next promotion in 2008. It also comes with a one year warranty and FREE repairs at any BMW AUTOMOBILE depot or service station worldwide.

DESCRIPTION OF PRIZE VEHICLE.

YEAR: 2006, MODEL: 550i M Sport Saloon

The selection process was carried out through random selection in our Computerized Email Selection System (C.E.S.S.) from a database of over a million email addresses from the world wide web. Each email address was attached to a ticket number and your email address with ticket number: 5647600545188 and serial number: BMWP/556543450906 was randomly selected as the star prize winner amongst other consolation prize winners.

For you to collect your prizes, kindly fill the verification form below and send it to our claims department through email, stating your receipt of this notification. He has been mandated to offer you assistance and facilitate the urgent delivery of your prizes.

Claims Manager:
Dr.Lavoe Ignatius.
BMW Claims Department
EMAIL;[email protected]
Tel :+44 7031902049
Tel: +44 7031955382

VERIFICATION FORM:

1.) FULL NAME:
2.) AGE:
3.) SEX:
4.) ADDRESS:
5.) ZIP/POSTAL CODE:
6.) STATE/PROVINCE:
7.) COUNTRY:
8.) PHONE:
9.) OCCUPATION/POSITION:
10.) COMPANY:
11.) EMAIL ADDRESS:
12.) TICKET NUMBER:
13.) SERIAL NUMBER:

Warning!!!: Fraudulent emails are circulating that appear to be from BMW National Lottery, but are not from BMWLottery Board.

PLEASE REPORT IMMEDIATELY TO:

CUSTOMER CARE/COMPLAINTS DEPT AT BMW NATIONAL LOTTERY HEADQUARTERS.LAST WINNERS ON BMW NATIONAL LOTTERY ONLINE .

Congratulations once more, and keep trusting BMW Automobile for top quality automobiles.

DR.LAVOE IGNATIUS.
DIRECTOR OF PROMOTIONS,
INTERNATIONAL AWARENESS PROMOTIONS,
BMW AUTOMOBILE.
LONDON, UNITED KINGDOM.

THE BMW INTERNATIONAL AWARENESS PROMOTION
COPYRIGHT ©2007. ALL RIGHTS RESERVED