I had the worst service I ever have today at BMW of Alexandria. I dropped my X3 3.0i at this service centre at 9:30 am on 01/31/2011 for oil service and replacment of driver side light bulb. I was told these service would be done in just 3-4 hrs and this appointment was made like alomost 3-4 days ago. However, I was told a lot of things needed to be changed at 3:00pm and also the oil service could not be done on that day. I had to use my own car on the other day so I asked them please to help pn it. When I went there, I was told the oil service was still not done and even the bulb did not be changed, because the oil pump is broken and they run out of bulbs!!!

Anyway, I picked up our car without any committed service, but after drive around 1 mile, my gf and me found the car had something wrong. We pulled over and found our car had at least 2 flat tyres!!! How can a service centre return cars with flat tyres !!! and I swear to God those tyres were totally in good condition before I sent it to the service.

I tried to call back to the service centre but they were closed then (7:11pm), so I had to call my insurance company to send a toll car, we waited at the car in 30 degrees in the night and starving for 2 hrs to toll and drop my car at another service place ( no BMW anymore). I am really pissed off by them! Please anyone give us any suggestions on how to complaint them effectively, they have the worst attitute to customers I had ever experienced. Thanks.