MIT computer on my x5 failed. The car has been in the shop for two and a half weeks. My dealer is not at fault. The car has 3000 miles. I have been in touch with customer service of BMW, and they are unable to tell me the status of when a new computer will be arriving from Germany. In fact they are completely in the dark about the computer they state that they do not handle any situation on parts coming out of Germany. The lemon law is my only solution.

Good Day.

I have taken my BMW car for Hand breake issue, date 11/03/2010.
The repair work take far longer than expected but i had no option other than waiting untill they finish the car.
I have received my car on 25/03/2010 after long procedure of follow up by phones, and regardless the endless number of unkept promisses to get the job done by... and so on.
Upon receival of the car I have found the passenger door has suffered a damage while the car was in the work shop, I went back and highlighted the problem to the service advisor, He agreed that the damage was done during the stay of the car in the show room, but He could no identified, how or by whom the car was damaged.
I went to the work shop service manager, who suggested to give me an X3 lonar car while my car will be repaired, I have refused the offer because the car they are offering dose not match my car value. and the reason i have bought BMWX5 is to drive BMW x5 not X3.
Then the service manager mentioned that they have an x5 lonar car, but at that time it was out with a customer, and once the car will be back that the car shall be given to me.
That was on 13 march and today is 13 april, and I still have got nothing back from their side, and everytime I am calling them, they are telling me that the lonar car shall be back within one or two days,
I have tried my level best to reach the managemnt in order to bring their attention to the customer service we are getting from such a big name dealer same as BMW, but i have been stopped by the working staff and all my attempts has failed.

Now in this Email i request the reader to advise me what to do in my case.
am only one customer and am driving one of their best cars, then what is happening with the others.
please advise because am really out of ideas and i have nothing in mind in what to do next.
what is my rights, and is their obligations, even I have no one from bmw management to complain to because they unreachable simply.
am greatly disappointed by the poor way of treating customers.
It was my last time with AGMC.
my email is : [email protected]