My experience has been really bad. This is the second time that I this year that I have ordered books from bn.com and I have had issues receiving the books both times. I have items shipped to my house all the time and these are the only packages that i seem to have issues with. The first time, customer service was really good about helping me with the issue and getting the books resent, but this time they informed me that it is my issue and I have to deal with the post office. I am not at all happy with the experience and I do not forsee me ever using their site again for shopping.