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Kilivan
February 3, 2011
Stores chooses staff meeting over customers
At 09h00 today, Boardmans Greenstone Mall refused to open their doors for me, customer as they were having a staff meeting. I was in a hurry. At 09h05 I asked their security guard through the doors, why they were not opening. She said they were in a meeting. At 09h10 I knocked on the door and asked her to call the manager. She reluctantly opened up and when I arrived at the till point I WAS IGNORED BY ALL THE STAFF even the manager at the till although I apologised for interrupting their meeting. When I took out my purse to pay no-one still bothered to say good morning - they were clearly irritated that I had insisted upon entry AFTER OPENING TIME and DISPLAYED THEIR DISLIKE FOR THE CUSTOMER. Its shocking that SA has recently plunged into a distinct culture of daily bad attitude and bad service. There will probably be bad financial results too as three customers who witnessed this also said they would not go back. Boardmans you really need to get to grips with the fact that customers keep you in business. Edcon take shocking treatment of customers to task at all of your group stores. IT IS UNACCEPTABLE to treat customers like this. I would like an apology.
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Henrove
September 16, 2010
I am sorely disappointed with Boardmans
I have lodged a complaint at Boardmans Canal Walk for a Krupps kettle that is basically disintegrating after only 18 months. I am struggling to get the manager of Boardmans in Canal Walk to help me, he just doesnt return calls, doesnt answer his phone. When I tried to solve this via the Edcon head office in Jhb, I get no response either. I have sent the same email 4 times to Moneng Nyoni. At first I got a reply saying my query was being dealt with: Then when nothing happened after 9 days, I emailed again. Moneng Nyoni then asked me for contact details, which were actually included in each email. I sent them again. After another 8 days I STILL hadnt heard anything, and sent another email with my reference number etc.
I STILL havent heard anything. No-one has contacted me in any form, nor does Moneng Nyoni even answer my emails now and all this has happened even before I get to the problem of an apparently quality kettle that is disintegrating infront of my eyes. As soon as it was apparent that it was out of guarantee, Boardmans is not interested. In my opinion, its a faulty product. No-one want to deal with it and I am sorely disappointed with Boardmans.
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