Ordered an impeller from boats.net recieved an e-mail that said part was on order from manufacturer and would not ship to me until they recieved it and re shipped it to me, unfortunatally that meant atleast one more week for me to recieve the impeller. Once I realized it would take that long I called and cancelled my order they said they would refund my paypal account that day...Next day no refund called and was told they would do an instant refund. 6hrs later no refund, Initiated paypal dispute. called again to find out the statis of my refund, they said they refunded my money but there was a hold on my paypal account because of the dispute and if I close the dispute the money would be trasferred. Needless to say they got my $#@!%@ money and I have nothing and no leg to stand on now that I have closed the dispute. Beware of these people they are no good...

I ordered a part and had it shipped FedEx ground then I got an e-mail about 5 days later that still didn't show that it was shipped. So I called to ask why and the person on the phone said they just got the part and were going to ship it that day.Well I needed the part now so I told him that I wanted him to ship it 2-day express. He then added the charges for 2-day express to my bill. Well 7days later when the part still wasn't there I called to ask why and they said that it was shipped ground instead. So then I wanted to get refunded for the extra shipping charge and he said he would have to get the manager, well he just forwarded me to a phone with a recording. So I called him back and said I want to talk to someone and he said he'll get me the managers direct extension but when it rang I just got the same recording.I know this sounds trivial but I could tell from the first time I called that the guy answering was just a jerk and was doing all of this on purpose. I also don't think that he needed to get his manager to refund the shipping charges.I was sure when I changed shipping that he was going to send it ground just by the sarcasm in his voice. This is NOT a professional or customer friendly Site!