I purchased a 2009 Titan truck from Bob Richards Nissan in May 2009. I took it back back to have the vehicle washed. There car washer put a small dent in the cab above the bed in the corner of the truck. Andrew Hill (Sales Manager) did not even come out side to look at it. He simply told me to talk with Brad McDuffie who sold me the truck. I talked with Brad and brought the truck in for the second time in less than a week. They kept the truck two days. When I went to pick the truck up, Andrew Hill pushed me to another salesman. The truck had over spray in the bed liner, and white foot prints in the new carpet and interior. I called Brad and he said vring it back and they would clean it again. I told him I would clean it myself. I washed it and found 19 different paint circles where they had tested the paint to match the white where they fixed the dent. I took the truck back to Bob Richards, and spoke with Terry ( manager above Andrew). We went to the used car area where the paint guys used paint thinner to remove the circles and simply added some wax to the top of the paint. Two weeks later I was hand wahing the truck and when I got to the drivers side top, I found a large rough area. Upon further investigation I found that it was reducer that had been spilled on the top of my truck and down the drivers side. I spoke with Andrew Hill and set an appointment up to come in 9th June at 0830 to have the truck fixed yet again. Andrew tells me that Terry wants to speak to me and that he can not help me because the paint guys are not even coming in today. Now Andrew did not call ahead of time and tell me not to bring the vehicle in or anything, so I missed three hours of work trying to correct this problem only to find that terry nor the paint guys would be there. I am sadly disppointed with the service and treatment I have received from Bob Richards Nissan and would nothing more than to give the vehicel back to them.
Sincerly,
Joann Martin