I purchased a couch and a love seat from Bob's, only to have multiple problems, and found thier customer service to be terrible. Two months after purchasing the furniture, the mechanism which reclines the love seat broke. We complained to Bob's, still had the one year manufactorer's warranty, and they replaced the love seat for us. That was fine, but what was not OK is that we have had the same mechanism failure on our couch - twice! All the mechanisms were faulty, and it was just a matter of time untill ALL of them broke. Shortly after purchasing the couch and love seat we moved from NYC to Chicago, though when we bought them we asked in the store if that would be a problem with the warranty and they promised us that there would be no problem - ha! When we called to report the broken mechanism on our couch (the second time we were having this problem), they told us that we had voided the warranty by moving out of thier service area. There is nothing written anywhere in thier warranty that says that. Luckily, we had purchased a 5 year extended warranty from Gaurdsman, and after about a month of negotiations, and a lot of yelling they finaly came to a deal where Bob's supplied the part, and Gaurdsman supplied the installation. A few months later, and the mechanism on the other end of the couch broke (the third faulty mechanism we were dealing with), and it was already a year after we had purchased the couch. So Bob's refused to do anything about it. Even though it it obviously their fault. They offered to sell us the part for $140 - with no discount even though they sold us faulty furniture. And Gaurdsman doesn't want to deal with it either, they offered us a cash settlement, which wont cover the cost of the part and installation. Be forewarned, Bob's Discount Furniture is dicount for a reason... it's just a matter of time untill it breaks.

Purchased bedroom furniture for my daughter along with the Guardsman Protection Plan in case anything went wrong with the furniture within the next 5 years. Low and behold 3 years later the dresser door came loose at the hinges and the area screwed into the wood is stripped. I filed a Guardsman claim only for it to be denied, doesnt cover manufacturer defects and was referred back to the store to file a warranty claim. Good luck with that!!! I called the store and was referred to their toll free # for customer service and tried 3 times to get through only to be on hold each time for over an hour waiting for a customer service representative to answer the phone. With no such luck I went back onto their website and submitted an email through the ask a question link which claims they will give you a call back within 24 hours. Funny I never got a call back. Called the store where I made the purchase at again and was told they cant help me there, Id have to call the toll free # or send an email both of which Ive already done without success. The rep at the store only offered to call the 800# for me but they have to stay on hold for the same amount of time OR email them to call me back both of which again Ive already done without success. So here I am stuck with a broken piece of furniture, a worthless Guardsman Protection Plan and lack of customer service in a timely manor. Bravo Bob's Discount Furniture ~ I will NEVER shop there again! Off to file my complaint with the BBB now & on our local news forum.

Friday november 12, 2010 bob's discount furniture deliveered a bedroom set and queen mattress to 8410 153 ave. Howard Beach 11414 apt. 6B, the mattress had a stain and I was told by the delivery men that I had to call bob's and report it, and they would send someone to evaluate it because it wa guaranteed. Well I have called every number on my receipt and booklet to no avail, every # has the same recording.At one point I was on the phone for over 40 minutes listening to a recording just waiting to get through. It is now Monday November 15th and again I have called at least 4 different #'s, even the store where I purchased the furniture has the same recording. I'm only sorry that I did'nt have the foresight to check the computer for references to do with Bob's other customer purchases. Had I done that first I would never have even considered dealing with them. I hope to resolve this problem, this was over an $1, 800.00 purchase, including the furniture. This will be my first and last purchase from Bob's. HelenM. Guarino Bo

Bob’s Discount Furniture tell consumer to DROP DEAD!!!

Well here's another of Bob's Discount HORROR STORIES. I bought the Eldorado wall unit along with 2 end tables. Total sale was $1750 system from the Yonkers store approx. 1 month ago. This is after previously buy a dinning room table, which took 6 deliveries before they got it right. Well the first 3 delivery attempts of the 3 wall unit pieces were damaged goods. Scratches, knife gouges, dark stains and blotches and doors that wouldn't close were among some of the various damages to this unit. Even the delivery drivers said don't accept it. Last Sunday, yes Sunday, I get a call from the warehouse from a guy named Paul. He tells me in no uncertain terms that Bob's will not deliver the furniture to us any longer. He said "I'm messing up his deliveries to other customers because I keep refusing delivery. He tells me that I should have accepted the pieces and they would fix them eventually. All this mind with a very condescending attitude. So I go the phone route, which I'm sure all of you other frustrated customers know about, speak to the General Manager Jeff in the Yonkers who assures me that I will get another delivery attempt. Last night, 10/21/10, Jeff calls me at 9:30 PM to tell me that Bob's will NOT deliver again. This is after a received e Mail confirming delivery this coming Saturday. Jeff tells me that no delivery will happen. He as well as the condescending warehouse man Paul tell me that Bob's wants to cut ties with. In other words DROP DEAD to the customer, go away and never come back. Now some of you readers may think we're very picky when it comes to purchases like this. Not true at all. All I want is a delivery that's not damaged. Little nicks, pin holes etc is acceptable but not like I described earlier. Rest assured that I will make Bob's and those who are involved in the fiasco miserable. I plan on sitting in front of the Yonkers store with signs reading "Don't buy from Bob's" "Bob's UNFAIR" and "Bob's Sells JUNK" in addition to some condescending, there's that word again, customer service. I guess Bob's sell so many damaged pieces that they can afford to throw away business. Bob's - Why in the name of the good Lord can't you get it right? WHY?????

To all who are thinking of buying furniture at Bob's Discount Furniture. Caution! before you buy anything from this store. I should of did some homework before I purchased a leather sofa. The sales person at the store was nice and helpful. All went well there when purchasing the sofa. When the day came for the delivery of the sofa; ALL the trouble starts...They delivered a damaged sofa; all ripped in the back part of the sofa. So of course; we did not want this sofa. And had to send it back for another one that is not damaged. The delivery people did not want us to tell their Customer Care and Service Technician Team that we found a tear on the back of the sofa. They told us to tell them; it was a manufactured defect, or wrong color of sofa or just the wrong sofa was sent. I asked why, I can not tell them that the sofa was sent to me damaged. He told me some kind of B-S to maybe cover their a**. When my husband talked to the Customer Care Team. They told us a new sofa will be sent the following Saturday. And it will be very carefully inspected and they will be calling us next week for the time. The week came and no call. So; my husband called the phone number that is given on the sales receipt. No one answers the phone, just recording of Bob's voice. We tried the store number where we bought the sofa. Same thing there. We tried a number; Bob recorded on the phone. It tells you all the lines are having problems...stay on the line for assistance. Well, you can stay on the phone for HOURS! This goes on everyday you call all the numbers given. How in this world can Bob's do business this way? I feel this is BAD way to business and treat your customer's this way. His T.V. ads say; NO PHONY GIMMICKS, JUST PURE VALUE! They are neither. There are just to many complaints on this company. Seeing all the complaints on "Complaints Board" for Bob's Discount Furniture store. Just makes me feel so stupid for not doing my homework and checking them out first. For all the people on this Complaints Board. I feel for you; and know how frustrated you all may feel. My husband said to the Customer Care Team. He will be talking to a lawyer about his rights. And the Customer Care Team representative said; I can not talk to you anymore and hung-up on him. BAD-BAD-WAY To do business. I had to call my charge card company to help me. They are working on it at this minute. We all work hard for our money. And won't waste my time and hard earned money on this store. So, PEOPLE KEEP AWAY FROM BOB'S DISCOUNT FURNITURE! I have a funny feeling...the way he and his company treat his customer's...Bob will not be in business for to much longer...