I purchased a bedroom set about fifteen months ago. While I was recuperating from a severe abdominal surgery, I attempted to use the side of the headboard (mattress height) to offer myself assistance to get out of bed because the mattress I purchased from them as well, has acquired a settled slump where I sleep. The TOP of the headboard snapped and sent me sprawling onto my bedroom floor, my face and the four healing wounds on my stomach. I got a ride into the store and attempted to speak to a sales woman about the situation. She had no idea what to say to me besides call customer service, "we don't carry that set anymore" (hmmm... wonder why?) when I began asking questions about replacing it, the saleswoman answered that she didn't know..which is how the remainder of my questions were also answered. So I call customer service and explain that not only is the mattress defective but so is the headboard. To which the woman replied Oh, I'm SO sorry for the inconveinence over and over again. And then tells me that no, they don't carry it anymore and even if they DID??? They can't do anything to help me because my year warranty has expired. I said, "youre kidding me right?" So you sell me a defective piece of furniture, which in all senses should last beyond a year, and youre okay with this? you obviously don't stand behind your merchandise. Customer service responds with "we don't make the furniture ma'am, we just sell it". I said, " I work in retail, my dear. We don't make our product either, but when it comes back and its defective? We satisfy our customer because we stand behind our product and we give a damn if they return to our stores...SO, lets set up the appt for someone coming to look at the mattress and then put me thru to someone above you" to which she actually HUFFED into the phone, put me on hold and for fifteen minutes, I sat there listening to repeated clicks of someone putting me on hold over and again. THIS is how I get rewarded for spending over two thousand dollars of my HARD EARNED money??? I didn't sell anyone a bunch of junk to get my paycheck-- I sold quality merchandise to SATISFIED customers to pay for that bedroom set and never once in my eighteen years of retail management have I ever spoken the sentence, "we really can't do anything for you". thats the worst thing to say to someone who not only deals directly with hundreds of people per day, but, who clearly knows that word of mouth carries quite quickly when the news is negative and ten people will hear about one bad review before one single one hears a positive one.. especially in today's economy when the dollar is tight and people still need things from you. I will never return to that store, my family and friends will refrain from shopping there, and my response to that is "oh, I'm SO SORRY for the inconveinence " of reduced sales.

I purchased furniture from "BOB'S' that was a special order. It was delivered on 06-07-08. I immediately had to call the same day with a problem and subsecently 2 other times within 90 day's. The furniture was sent back due to defect's which could not be rectified, I.E. we no longer carry this item"LANE", to you can come in and select something different and we'll make up the difference up to 100.00 in the form of a gift card.Now I'am told that I not only can't get back the sales tax but I'm out the 130.00 for the delivery charge!THEY WERE CALLED THE SAME DAY THE FURNITURE WAS DELIVERED DUE TO A DEFECT!" Now I'm called 3 day's after the delivery telling me I must come in to input my "PIN #" so I can receive a partial payment! EXCUSE ME IT 'S FROM THE SAME ACCT.!" This was on Sunday 11-09-08., by the time I went there and returned home the "Debit part had already been credited to my acct., the same acct that was put thru as a credit by them and still no money! I tried to emaial them thru 2 different server's and the maial was returned undeliverable!? "EXCUSE ME!" His ad's state "NO PHONY GIMMICK'S JUST PURE VALUE!" He has his product back were's my money!?

Ok so we have had our furniture for 3 years now. I have had to call for service 5 times so far on our sofa, cuddle seat and our bed. This last time that someone came out was for the fact that the microfiber is starting to peel off the sofa. Well they cant fix it because of the fabric that it is.

Over the last year we have been having problems with our bed. The delivery people are worthless and never put the bed together the right way, so over the 1st year the bed was getting damaged. So I called and they came out and put some metal things on my wooden frame. Okay that lasted awhile. Now the frame makes some much noise that even when my 42 lb 4 year climbs on the bed it makes noise. It can actually wake you up at night when my husband or I even move. We have had the bed for 3 years and there is nothing else they can do for us, since they already came out once to fix the problem.

So needless to say we got what we paid for.

We bought a sofa and loveseat set back in April. The delivery, price and appearance of the sofa were all good. However we had to order a new sofa cushion after our puppy peed on it. We ordered it at the beginning of June and it is now October 13 and still no cushion. They cashed our check though back in June. at least 15 calls later they promised it would be here by Oct. 10- guess what! no cushion. I will never shop at Bob's again. And don't buy their "goof proof" protection- it is a rip off. They sent someone out and all they did was spray stuff on it and rub it in with a wire brush, and we still had to pay for a new cushion that we never got.

We purchased bedroom set for 14 year old girl 12/02. By April of 04 the dresser was bowing in the middle. We purchased the goof proof for an extra $100.00. Guardsman told me "you live too close to the beach, that caused the particle board to warp, and so sorry, we don't cover warping..."

Appalled, I let this go. I admit, my fault. Recently stopped by Bob's to see if maybe we could replace the dresser, as of course it has worsened. Now none of the drawers close. (this child is now 18). Salesman told me they would come out on best effort service.

Tech came out on 8/8/08 He said "staples hold this thing together" so he replaced the staples with screws but said "you have to call guardsman to have them come out and rebuild the dresser". He put me on the phone with parts dept at Bobs who assured me even though warranty expired with Guardsman, he would speak to his liaison and help me out. He dropped the call, but I was still holding with the Guardsman music.

Guardsman said, we see your claim, it's been PENDING since April 2004. WHAT???? OK, what do you need? They requested copy of invoice with case number, which I immediately mailed to them, as I had my notes on it from the call in 4/04.

On 8/19/08 Guardsman called to deny any claim, stating that I was out of warranty, and they waited 4 years for me to mail the copy of my invoice! I asked to speak to a sup, and was referred back to Bob's customer service.

Now the Bob's rep says, we'll send the tech back to your house, because "I AIN'T GOT NO IDEA WHAT HE TALKIN BOUT"... that call was set up for 8/26.

Ah, no show, no call. I called. Found out that call had been cancelled by the service department, on 8/21 as tech said he couldn't do anything else, and was caused by customer abuse!

This rep called Guardsman, who said out of warranty is out of warranty, and the claim has aged out of the system. Guardsman says "no further options".

Bob's rep says, let me send a DIFFERENT rep to your house. He showed up today 9/4/04, and guess what... this is a manufactures defect... center bar snapped, support under top of dresser off... oh well, so sad lady, can't help you.

He put me on the phone with yet another Bob's rep, who reiterated the same. You're out of warranty...

I asked how to contact someone other than her, and was told, "there isn't anyone, but you can write to Consumer Relations

428 Tolland Tpke

Manchester, CT 06040

"That's Bob's secretary, she'll get the mail"

I may just take a ride there to speak to Bob myself... Connecticut isn't all that big!