What gives Bob's drivers the right to think that they can leave their trash from a delivery in the Street...Bob needs to teach his people about respect. On Sept 4 they made a delivery and unboxed it in the Street...First they had the Street blocked by the empty box and this caused drivers to come to a stop and work there way around the empty box. After the delivery the removed the box but left the bands and the white foam in the road and drove away...This was left on the Street some 4 feet away from 3 trash cans...Bob...if your going to come into my neighborhood you had better show some respect.

I purchased a living room (leather sectional) set from Bob's Discount Furniture in their Nanuet, New York location about three (3) months ago. At the time of purchase I paid $2, 000.00 plus additional monies for their goof proof warranty/guarantee policy. I recently noticed that on a section of the sofa a huge stain has developed on the leather. I called customer service which was not very helpful with my complaint in the beginning, and with persistence they finally agreed to send a repair person to evaluate the condition of the sofa. I was shocked and dismayed when the repair person told me that my couch will not be replaced or repaired, even with the goof proof warranty/guarantee because the stain my couch has is not covered, because according to him "the stain is due to my hair products". I asked him "hair products", he answered yes "hair products, shampoo, conditioner and hair sprays; this may have caused the stain and therefore Bob's is not liable". In the years of using the same shampoo and conditioner I have never and I quote never have gotten stains not even on my pillows due to my "hair products". I immediately called the store and after much persuasion they agreed to send another repair person to evaluate my sofa set again in two (2) weeks. I feel like I was duped out of my hard earned money by Bob's Discount Furniture. I felt confident in my purchase, but after my recent encounters and problems with my new furniture that is only about three (3) months old, I am very disappointed and angered. I have researched this company and have read hundreds of complaints like mines and also with the same issue of the goof proof warranty/guarantee that they never honor. Customer Service is uncooperative; the home reps they send are aloof, just as uncooperative and not helpful. This company should be stopped for their false advertising, false warranty/guarantee and repeatedly ripping off hard working consumers.

Their furniture is definitely the WORST QUALITY I have ever seen! I was going to buy somewhere else, until everyone kept talking me into going to Bob's (Brookfield, CT) The color sectional I wanted (or rather settled for) wasn't in stock - so I had to wait almost 3 months before it was finally delivered - but that's not even half of it.

I have never seen such POOR QUALITY/ WORKMANSHIP in my life! I don't see how they can advertise that they beat the competition . . . who might that be? Salvation Army is the only place I can think of that would have anything to compare!

The fabric is so THIN, you can actually see the frame behind it, and then it's loose on top of it - waiting to see how long it'll take to rip open.

The sectional pieces DON'T MATCH UP & HAVE GAPPING HOLES BETWEEN THE SECTIONS, that is, if they're even the same size.

The seat cushions have SUBSTANDARD FOAM that has PERMANENTLY BOTTOMED OUT only after a few months use & they are only covered w/ FABRIC ON ONLY ONE SIDE - the other side has some CHEAP BLACK LINING fabric (that they actually use on the bottom of the couch to cover the frame) - so you CAN'T EVEN FLIP THE CUSHIONS for even wear.

The back pillows are also CHEAPLY MADE/ LOOKING with zippers that don't sit flush & stab you every time you sit down. The interior filling isn't enclosed in a liner, so it's not exactly feasible to wash them if need be - or you just have a big pile of stuffing all over the room.

The PULL OUT BED is enough to cause SERIOUS PHYSICAL HARM should you roll over the wrong way, with a VERY SHARP METAL FRAME THAT STICKS UP HIGHER THAN THE MATTRESS OR COUCH, with a HUGE SPACE on the side next to the couch AND head of mattress - so if you have kids, I could easily see them GETTING A LEG CAUGHT/ BREAKING if not seriously careful moving around it.

Never noticed the PLASTIC LEGS on it until it got here either.

And the WORKMANSHIP upholstering it in general is the absolutely shabbiest job I've ever seen - have to make sure it's against the wall so no one can see the STAPLES & HOW POORLY THE CHEAP FABRIC IS LINED UP *SORT OF*, never mind where it's NOT EVEN FASTENED ALL THE WAY AROUND. WATCH OUT FOR THOSE STAPLES STICKING OUT ALL OVER THE PLACE TOO - they're definitely SHARP!

A couple of grand for the BIGGEST PIECE OF JUNK I'VE EVER SEEN!

I purchased a full 6-piece bedroom set, a few days after the delivery I noticed the back panels were tacked on and beginning to pop off and warp. The drawers were also warping, and the paint discolouring. It has since worsened and is becoming increasingly unsteady. When I went into the store to complain, the sales clerks tried to sell me more furniture, and blew off the complaints. Customer service asked if I bought the warranty (which I did not, I questioned their quality...) after much debate--Surprise, surprise their was nothing they could do! Do Not Buy from Bob's... It is "CHEAP".

I ordered 2 bar stools and was told I could pick them up the following Saturday. On thursday I was called an told they "didn't make the truck", but not to worry that they could instead deliver them to my house on Saturday free of charge. Great. Two hours later I get a call saying they can't deliver them on Saturday after all, but they can deliver them during the week 7-5. Well, I work and don;t want to take off work to wait for a delivery (the whole reason I arranged to pick them up in the first place). They can only deliver them to my house. Not to my work. Not to there store where I could then go pick them up after work. They admit this makes no sense, but this is how they do things. Worst customer service staff I have ever encountered. Takes forever to speak to a human then its always the wrong human. I will never do business with them again and will tell everyone I know to avoid them as well.