A friend and I went to Bob's for our living room furniture. We purchased a sofa and loveseat, a recliner, a coffee table and two side tables on May 18th. We were told that everything would be ready within a week or so, but we'd definitely have our things before June 10 (because we chose a different colour for the recliner, it was "special order"). June 10 came and went, we called numerous times over a couple of days, and finally got a delivery date for the tables and recliner. (Apparently, our couches were going to take just a couple more days.) We weren't home to receive the delivery, and when we got there, discovered that the deliverymen had damaged the coffee table. I called Bob's, and they said they'd bring us a new table along with the couches, which would be ready, we were told, by the end of the week. That deadline passed, we called and called, got no answer other than "any day now", and finally we drove back to the store on 6/16, nearly a month after the purchase date. At the store, we are informed that the couches we purchased had been discontinued and that someone else had already bought the floor model. But we were welcome to take an altered model of the couches in flaming red (rather than sage green). No one had bothered to tell us all this time, when we asked over and over again about the couches, that we would NEVER be getting our furniture. We had to pick out a brand new set, and when we asked for a small discount, were flatly refused. But I accepted. I just wanted some furniture in my new apartment! I reminded the employee that Bob's needed to deliver my new coffee table with the new couches, as they had promised. They delivered the sofas today, and guess what, no table! We've called, flipped out, and finally gotten them to give us some kind of compensation (they haven't worked out what it will be yet, but I don't have much hope). Too much work and worry. We thought if we followed up on everything, we'd be fine. Clearly, following up with these employees gets you nowhere!

Their furniture is definitely the WORST QUALITY I have ever seen! I was going to buy somewhere else, until everyone kept talking me into going to Bob's (Brookfield, CT) The color sectional I wanted (or rather settled for) wasn't in stock - so I had to wait almost 3 months before it was finally delivered - but that's not even half of it. I have never seen such POOR QUALITY/ WORKMANSHIP in my life! I don't see how they can advertise that they beat the competition... who might that be? Salvation Army is the only place I can think of that would have anything to compare!

The fabric is so THIN, you can actually see the frame behind it, and then it's loose on top of it - waiting to see how long it'll take to rip open. The sectional pieces DON'T MATCH UP & HAVE GAPPING HOLES BETWEEN THE SECTIONS, that is, if they're even the same size.

The seat cushions have SUBSTANDARD FOAM that has PERMANENTLY BOTTOMED OUT only after a few months use & they are only covered w/ FABRIC ON ONLY ONE SIDE - the other side has some CHEAP BLACK LINING fabric (that they actually use on the bottom of the couch to cover the frame) - so you CAN'T EVEN FLIP THE CUSHIONS for even wear.

The back pillows are also CHEAPLY MADE/ LOOKING with zippers that don't sit flush & stab you every time you sit down. The interior filling isn't enclosed in a liner, so it's not exactly feasible to wash them if need be - or you just have a big pile of stuffing all over the room.

The PULL OUT BED is enough to cause SERIOUS PHYSICAL HARM should you roll over the wrong way, with a VERY SHARP METAL FRAME THAT STICKS UP HIGHER THAN THE MATTRESS OR COUCH, with a HUGE SPACE on the side next to the couch AND head of mattress - so if you have kids, I could easily see them GETTING A LEG CAUGHT/ BREAKING if not seriously careful moving around it. Never noticed the PLASTIC LEGS on it until it got here either.

And the WORKMANSHIP upholstering it in general is the absolutely shabbiest job I've ever seen - have to make sure it's against the wall so no one can see the STAPLES & HOW POORLY THE CHEAP FABRIC IS LINED UP *SORT OF*, nevermind where it's NOT EVEN FASTENED ALL THE WAY AROUND. WATCH OUT FOR THOSE STAPLES STICKING OUT ALL OVER THE PLACE TOO - they're definitely SHARP!

A couple of grand for the BIGGEST PIECE OF JUNK I'VE EVER SEEN!

Bob's delivered a damaged curio to my home and I sent it back. Bob's attempted to deliver TWO more damaged curios to my home. I sent both back. They will not refund my money. They will only give a refund three days after purchase. THE PRODUCTS TAKE LONGER THAN THAT TO GET TO YOU!!!

Horrible low quality furniture. They will not stand by their sales.

Go elsewhere; Cardis, Jordan's, Bernie & Phyls. You may have problems as all furniture may get damaged but you can get better service!!! I've used each before, had problems and was satisfied with the the results. NOT BOB's. STAY AWAY!!