Nice and simple...we bought a video console from Bob's Furniture. Here's how our experience unfolded:

* Sept 1st 2009 - Video console we bought was delivered with damages.

* Oct 17th 2009 - Serviceman visited to repair the damage. Serviceman identified a replacement video console was needed.

* Oct 31st 2009 - A replacement arrived damaged. It was not accepted.

* Nov 7th 2009 - Another replacement arrived damaged. This even after Bob's Furniture told use they would inspect the replacement in their warehouse before it was shipped to us. It was not accepted.

* Nov 21st 2009 - Two months later we accepted a 30% refund on our original video console purchase price but we had to give up our manufacturers warranty claim in order to get this discount on our video console.

We will NEVER buy anything from Bob's Furniture again!! Take notice.

My kids bought a couch at Bob's Furniture. The first two came in damaged and finally the third couch was ok. In three months the living room was infested with carpet beetles. The exterminator said that they were definitely in the couch as when he went to kill them they crawled back into the couch. Bob's will NOT stand by their furniture. However someone told me that a place where she worked had a Bob's couch dellived also and it was filled with bugs. They did take it back. They will not give us back our money. We had to throw away 2 carpets, bomb the apartment, bring all the clothes to the dry cleaner and stay in a hotel for two nights until it was safe to go back.

I purchased an electric fireplace media center. It was not cheap! We paid $600 for it, and it is a lovely looking piece of furniture. The salesman told us we would have to install the firebox into the mantel. He said this 2 to 3 times, so we would not expect a fully assembled fireplace.

However, our good salesman neglected to say the mantel would not be assembled.

So, after waiting 3 weeks (the store carries no stock except for damaged goods in their 'pit.') for it to be shipped from their main warehouse, we went to pick up the item and much to our chagrin, the warehouse person drops 2 boxes into the pickup truck. I asked where the mantel was. He kicked one of the boxes and grunted 'here.'

I went inside. I was told that this was a 'flat pack' purchase. I calmly stated that I expected to put a firebox into an assembled mantel. No, no, no, that was wrong, I was rather rudely informed.

When I began to explain what I understood the purchase to be, the young lady became rather indignant stating that I had to take it as it is.

So...I took the pieces in the boxes, because I wanted this fireplace.

However, next time I want to purchase 'flat pack' furniture, I will NOT spend $600, and I'm sure my 'flat pack' furniture purchase will be made at IKEA or Christmas Tree Shop.

It took me about 4 hours to assemble this (with assistance holding parts). I do not believe it was meant for the average consumer to put together.

Bob's is a rip-off. The minute they get your money, they treat you very different.

I would not recommend this store to anyone.

-mary

I bought a new mattress at Bob's Discount Furniture. The mattress was priced right and is comfortable. The bed frame however was a PIECE OF JUNK! The legs bent and broke off less than a month after I bought the thing. I called customer service and they sent a tech guy over a week later. The tech guy said that the frame was damaged by accidental customer damage and not manufacturer defect (hello the stupid thing should last 10-15 years not 3 weeks!). Then the store told me that they would not replace the frame because I did not by the Goof Proof (or whatever) plan on the frame. I was NEVER offered the plan. It was only offered to protect the mattress (which I bought).

The ads practically scream that they guarantee 100% customer satisfaction, but that is crap! Even though I am very happy with the mattress and what I paid, I will never EVER by anything from Bobs again!

I had a bedroom set delivered for my daughter, although we did not pay alot, we did not expect great quality but something decent until she is older, then we'd buy a quality- long term furniture. Well boy did we make a mistake in buying from Bob's. We had to have the original set returned because of crack, nicks and blemishes. The second set was slighltly better with the exception of a dresser, and the third dresser was cracked after we were told the manager will inspect this before it is sent out. What a disappointment- the first time they offered a $50 store credit- what a joke. Never again!