I ordered a sofa a love seat from Bob's on January 14th. I was assured that both pieces were in stock. My scheduled delivery date was Jan 18th. On January 18th, I received a call saying the sofa was on back order. They still wanted to deliver the love seat. I requested that both pieces get delivered together. They assured me I would have both pieces delivered on January 25th. I received a call on the 24th stating I would have my delivery in the morning. I throw out my old set in anticipation of the delivery. On the 25th the delivery men showed up with just the love seat. I called the store and they said, I would have delivery of the sofa on Jan 28th. On Jan 28th the sofa was not delivered and they are now estimating my delivery for Feb 14th. I am reporting the store to the NJ Dept of consumers affairs. They took my money in full for a sale that they had no intention of honoring. I think there having money issue's proceed with caution.

I will never, ever, ever, ever, ever, ever, ever order from bobs furniture ever again. The customer service is terrible, noone there knows how to return a phone call or schedule a delivery, they don't even know how to place an order. I have sat on the phone on hold 3 times, once for 57 minutes, once for 40 minutes and once for an hour on top of waiting 3 hrs in the store for the order to be processed. Every single piece that I ordered from Bob's was damaged so after waiting for an hr on hold, they sent someone to service the furniture. After someone came to look at the furniture, they basically covered up the scratches with paint and told me they were going to replace the headboard. Again, no one ever called to tell me when my parts were going to be replaced. Now its 1/25 the day my mattress was supposed to be delivered and surprise surprise, no mattress. Again after waiting for a half hr on the phone, they tell me the order was currently placed and no delivery address wasn't attached to the order, again, no one called. I am currently on the phone with bob's ON HOLD, AGAIN to refund and pick up all my furniture. It is officially my life's mission to destroy bobs furniture name.

I ordered a love seat couch in September 2010 and I was thinking while I am renovating the apartment at the time so I can afford to wait a little bit. The sales were saying the wait time could be up to 5 months. After renovation, I move in November 2010 and decide to stop by the bob's store to ask how they doing with the order. The clerk told me the order is ready to ship. I was surprised that it only takes them 2 months though they were saying it could take 5 months previously. so I happily pay the rest of the balance and schedule an delivery date in November 2010, but since then, the delivery date has been reschedule for 5 times (not my fault, bob push back date) and it is now almost Feb 2011 and I still don't see my couch. Everytime they give you excuses like "your order hasn't arrived to shipping warehouse yet", "This is holiday season.", Shipping team is busy. Shipping team is on vacation for holiday", "It was snowing in CT and truck got bury in snow"...Finally, I had enough so I ask for a refund and they say it will take 3 to 5 days to get money onto my credit card. This is day two waiting for refund and waiting...Don't shop at Bob. They gave me 100 dollar "gift card" for my trouble..., but who has the right mind to shop there again??!?? Dont shop at BOB!

DO NOT EVER SHOP AT DISCOUNT BOBS! I ordered an entire houseful of furniture and paid cash (10K). I have had nothing but problems with the 'superbobs' sofa since delivery. The drawer didn't work, so they sent another sofa, but the delivery men tore it when removing the wrapping. So they 'rigged' the drawer and it never stayed shut. A tech came and fixed it, then the one recliner broke (doesn’t recline) and is 'coming away from the sofa'. This is all within 3 months of delivery! The tech that looked at the recliner told us he would order a new sofa. After 2 weeks of not hearing anything, I called customer service. She said the tech said the recliner broke BECAUSE OF THE CUSTOMER! How dare he! No one here does gymnastics on it that it should break, and even if we did it should be made to hold up for at least a year. I scheduled a 2nd opinion but those idiots SENT THE SAME TECH! So he never came and I AGAIN rescheduled for a THIRD time next week, for a 2nd opinion. I bought the goof proof but it's only good AFTER one year! I have an $800.00 flower pot! I am so sorry I went there, wish I had seen the reviews 1st!! If they do no replace my sofa, I will go to an attorney and small claims court, it’s the principal of it!

My mistake to sign a paper, even though i wrote next to the signature, that the bed had some parts missing. i was told by the delivery people not to worry about, that someone will comeback with the missing parts and assemble the bed. i am still waiting and since i do not want to mess up my credit i am paying for something i have not used for the last 5 months. i went to the store at flushing queens ny and the manager promised me heaven and earth. i never heard again form the store. i have waisted my time calling over and over, left messages in recordings. acouple of times someone picked up and gave a run around speech, but i am still with the unassembled bed occupying space in the middle of my L R. i am considering suing the store, but working, bu i havent got the time. I will NEVER BUY AGAIN AT THAT STORE. I AM PISSED OFF. . at least thanks for REDING MY FRUSTRATION even if this writing doES not solve my problem.