First cushions to living room set were defective and so they ordered me new ones. They came in the mail but I have to have someone come to the house and put the new cushions inside fabric. I have continnually called and left message and noone gets back to me or the line is always busy or you are put on hold and noone picks up. I tried emailand its its not available now because the are upgrading. At this point I want them to come get the set and refund me my money. My tel no is 4013778834

I had a great experience in the show room ordering my dream set the Branson pub. All the paperwork was drawn up and I was told by Gayle I could have the Branson PUB set in my dining room by the end of the month. Well, it arrived today and isn't the Branson PUB it is the Branson set! The delivery men told me I was crazy and that everything looks different in the showroom...but I would say a foot difference in height is hard to miss. Now I am on hold, 15 minutes in total, and I won't be surprised to hear "I am sorry miss your set has been 'discontinued'". Thanks Bob for nothing! You've lost one loyal customer and more to come!

My daughter was moving into her first apartment and went to Bob's Discount Funriture and found 3 rooms of furniture to purchase. (bedroom living room and dinning room selections) I was happy to purchase these to help her start a life in the new apartment. this was MArch 2010, Yesterday I spoke with the customer service representative for the first time and found her response not only cold, scripted, and unfriendly but patronizing and bordering on aggresive. My daughter has spent the months sice the purchase (which was paid in full upon ordering the items)taking hours off from her job to have delivery times changed/cancelled, furniture unavailable on back order, delivered damaged, delivered and not assembled correctly, and then repaired with a marker and glue stick. She was asked to contiue to return the most recent pieces of damaged furniture and take yet more time off to wait for delivery. Finally in July she was asked to settle for $550 settlement for compensation on over $4500 worth of furniture and all her time plus keeping the damaged pieces. She is a smart independent girl but not seasoned in the ways of corporate manipulation and was intimidated into accepting the deal but would need my Credit card number for the refund. I ask for written verification of this agreement and she and myself were refused. I was also refused to be given the name and/or contact information of the CS reps supervisor or corporate address. She did agree to give me her last name which I will respectfully withhold from this entry.

Anyone interested in starting action against this company and their corporate policies regarding customer service and their products quality please respond with suggestions. I live in the grater Boston area and know that local sports teams are used to advertise Bob's Furniture stores. I would them to be aware of the true nature of the company they are linked.

I purchased a mattress and boxspring from them in the worcester mass store when i got all the way to new york i could not get the boxspring in my room because it was a king instead of the queen i orderd!! Not even the corporate ofice would help me! now i am stuck in New york with a boxspring in the middle of my living room with no one to help!!! I work in customer service and i know they should be doing everything in there power to help but instead they keep telling me that they are sorry because i purchased the products in there discount warehouse there is nothing they can do!

I bought a bobopedic lite from bobs discount furiture almost 2yrs ago...my back hurts more now then ever i cant even walk standing straight up..im taking this matter further...maybe to the press if i have to i spent alot of money on my low in come..i relied on this bed.. i think i deserve a replace ment or a better bed atleast..my wife nd i r very upset..action needs to be taken..i was looking for a bed of good quaity nd to help fix what could be fixed by a comforable bed but didnt happen just made it 110% wores very pissed customer