I purchased a couch and love seat for $999.99 + delivery, tax & goof proof. Well it was damanaged, they creditied my account and I got more expensive furniture delivered and that was broken, so they took away the 1st set, and I refused the 2nd set. I have not furniture now as it was all Junk, but they will only refund me the price of the furniture, Not The Delivery Fee. OMG it is costing me $99.99 for this *** mistate.

Please Please Do Not Buy From Them. It is all from Over Sea's, they don't inspect it prior to delivery and it is not solid furniture, it is Crap.

Sales persons at store were okay, but the experience after that is absolutely horrible. My wife and I purchased 2 kids bedroom sets, and a living room set from bob's furniture on 2/11/10. After 4 deliveries of damaged furniture, we are still waiting for our son's bed.

A customer service representative even had the nerve to ask us 'why we were returning the furniture because of a broken piece of wood?'Incidentally it was the piece that held the bed together! Unbelievable!!! One of the dining room chairs is already beginning to fall apart. We're just praying and hoping that we'll be able to get our son's bed on the 5th try. Who knew that delivering a bed is rocket science. We do not plan to ever shop at Bob's again. The discount is just not worth the aggravation. It Would of been better to spend a little extra and have piece of mind.

The wife and I moved from a three bedroom townhouse to a large home and needed to fill some space with furniture. We went to a brand new store in Salem, NH, called Bobs Furniture. Their second store opened days before and we heard good things. This was 2001. What a mistake!<br />
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We didn't know much about furniture. We end up spending several thousand dollars for junk, basically cord wood. After a year, everything was broken except for a sleeper couch, which wouldn't pull out anymore and lasted only six months longer. We wasted so much money on the cheap furniture. They ended up coming out to our home three times to fix things that kept on breaking. <br />
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Since then, we shop at Jordans, which is the anti-Bob. Nothing but quality from Jordans and Bernie/Phyls. The Jordans staff makes fun of Bobs, stating that they do indeed sell cord wood. You DO get what you pay for. If you are desperate, go to Bobs. If you want quality that lasts years, go elsewhere. Nothing but cheap junk is sold by Bobs. You can tell by their ad campaigns by what type of seller they are attracting. Don't make the mistake and go there. Buy quality or you will be sorry immediately.

Whats the delay? I purchased some furniture in the beginning of Feb from Bobs and called today becuse I havent recieved any updates or calls. So I called. They told me they would call once it got to the warehouse. I asked wheres the warehouse? In Conneticut. Not even in the state I purchased it in..(which was in NY) They dont even know the delay! I dont blame the service rep behind the counter. They will tell u 85% of inventory is in stock..Thats a lie! The furinture is made in China. I guess my bed has to be shipped from China. Its the last thing im buying from China. We need to support American made companies and buy American made products. And one more thing..ask a hundred questions if u have too. If u dont ask, they wont tell u. I would never buy anything from Bobs furniture again.

Bob's sales associate told me yes we can deliever to your homeThis was goings to cost $199.00 and that will be set up for Monday 12/21/2009.I then was contacted by the delievery people and they set up a appointment for 6:30 to 9:00 woke up at was called at 11:00, sorry the team could not find your house they will put it to the rear and deliever at about 3:30 i'ts know4:30 and they have 2or 3 stops left.I hung up on the a-hole.I'm pissed.