What I thought would be a simple rug purchase turned of to be an experience that left me so upset that I will NEVER purchase from them again.

We went to their Westchester location. The furniture looked cheaply made. I told my wife lets get out of here. But she noticed a rug that she really liked. So we purchased it. The salesman said I would have it in three days. After three weeks of the run around by their staff. We canceled. Everytime I called I was given such a run around not to mention being on hold for ten minutes at a time. Stay Away. Very Unprofessional staff.

When I asked the sales people at our local Bob's store about complaints I've read here and heard from others locally, they asked me to leave the store, that they weren't going to get involved in a debate about the quality of their products. Here's a potential customer asking an honest question prior to spending a fair amount on furniture for a new home, and they ask me to leave. Why? Because they know everything here is true and I was jeopardizing the scams they were running on unsuspecting customers by daring to ask such questions in a voice that someone might overhear. Proof's in the puddin', nothing but junk. It was particularly funny because I sat on a reclining loveseat model that my wife was interested in about 10 minutes prior to this encounter and there was a loud pop from the metal frame underneath; I'm very much an average weight.

I am still in utter disbelief as to the absolute nightmare I went through last night to pick up furniture
from Bob’s store in Worcester Friday 8/14/09. Being well aware that pick from their warehouse is up to 8:00pm, I was running tight on time to get there and I made what turns out to be a mistake by calling the Worcester store at 7:20 to ask that if I arrived there before 8:00pm would I still be able to pick up my $1400 order.

I was transferred to the warehouse and spoke with the warehouse captain and explained that I was on my way in a rental truck and wanted to make sure that if I got there before 8:00 pm I could collect my order. I was told by the captain that at 8:00 on the “DOT” his Temporary workers punch out as they have buses to catch. My question to the captain was very simple, if I get there at 7:55 will I get my furniture loaded. It all went downhill from that point on. The Captain was not only rude and belligerent, but proceeded to tell me that I was threatening him because I stated that I would call the local store manager if the Captain could not answer my simple question rather than argue with me. After telling me I was on speaker phone and the manager was standing right there, he promptly hung up on me.

After being hung up on I called back to the store and spoke with the manager on duty Angelo who answered my question that yes if I was there before 8:00pm I would get my order.

I arrive at the warehouse at 7:55 and proceeded inside to the pickup area and rang the buzzer to alert the warehouse I was there. Through the glass window a worker stuck up the 1 minute finger indicating hold on. After a minute I again rang the buzzer and the worker came to the door and immediately got into my face on “why you have to ring the buzzer again”. I asked if he was the warehouse captain ( which he was not ) and explained that I called ahead and wanted to make sure I was acknowledged as being there before 8:00 to pick up my order. The worker then stated and I quote “What’s your problem man coming in here smelling like booze and getting in my face “

Now the warehouse captain comes up to the door and immediately starts accusing me of being disrespectful to him and his co-worker and he did not have to take it. I said I can’t believe this and as a small business owner myself, I was appalled at his attitude towards customer service and I wanted to speak with the manager and I had no desire to talk with the captain any further. What I received was my paperwork literally thrown at me and the door slammed in my face.

I went back to my truck and called the store manager who said he would meet me at the loading area. While waiting for the manager the captain was having a cigarette at the loading area and proceeded to fire off a round of verbal insults. “You people with money are all alike” “You think you’re better than us because you own your own business” “Look at you in your nice Polo shirt “…. The manager arrived and had to literally put his arm around the captain and take him into the building. As the manager was taking the captain into the building the captain turned to me and stated that “The only reason you are alive now is because the manager showed up “– I was shocked to say the least and in fact so upset by the threat that I pretented to make a call to the local police department asking for a escort out of the local area as I feared the warehouse staff would follow me when I left.

The manager got my furniture for me and it was loaded in my truck. As I was getting my papers for the pickup I asked the manager to confirm that in fact he heard the captain threaten my life. He said he did and then he started on the whole “you have to treat people with respect and you can’t make demands….. I just walked away, got into my truck and thought to myself how can anyone stay in business (or earn customers) with this kind of treatment to people paying hard earned cash for merchandise.

And no I was not drunk or otherwise. In fact I had the rental truck because I had made a 48 hr ( little sleep ) road trip from NC to pick up my own customers order to make sure I had it to deliver to my customer in time Friday afternoon. What scares the living crap out of me is the fact that this “Captain” has my home address. Saving a few $$ on what now looks like Cheap ( and I mean cheap ) furniture was not worth it. Avoid Bob’s at all cost.

I PURCHASED A 5 PIECE BAR HEIGHT DININGROOM SET AND PURCHASED 2 EXTRA CHAIRS.I PURCHASED THEYRE 5 YR GOOF PROOF WARRANTY TO COVER ANY PROBLEMS AND FLAWS THAT WERE BEYONGD THE CONSUMERS CONTROL. WELL I PURCHASED MY TABLE TO EAT DINNER ON "OBVIOUSLY" IT'S A NICE DARK CHERRY IN COLOR. WELL MY FIRST MEAL TURNED EVERY SEATING AREA WHITE FROM HOT FOOD PLATES. I WAS UNABLE TO GET THIS OUT .IT JUST RUINED IT COMPLETLY.WELL I CALLED TO USE MY WARRANTY AND THEY DIDNT HAVE THAT TABLE ANYLONGER TO REPLACE MINE SO I WAS OFFERED $42.00 OR A $140.00 INSTORE CREDIT. MY 5 PIECES COST 600.00 2 EXTRA CHAIRS WERE 99.00 EACH. SO $800.00 IS WHAT IT COST ME. THEY WOULD HAVE SOMEONE COME OUT AND FIX THE TABLE, BUT NOONE IN MY AREA THAT DOES THAT WAS CONTRACTED WITH THEM. MY SIS HAD A PERSON GO OUT AND DO HERS.BUT SHE LIVES IN A BIG CITY. SO HOW FARE IS THAT????

I just recently graduated college and secured a job in the Yonkers area. Instead of moving all of my furniture from Michigan, I figured it'd be easier to buy new when I moved in. Almost two weeks prior to my move-in day, I had checked out a few different places around Yonkers and Bob's seemed to have the best price on their products and delivery. I called into the store to confirm they had the furniture I wanted in stock and that they could deliver it on my move in day. The associate I talked with told me that they actually recommended ordering online because I could get a break on delivery and because I was ordering so far in advance, they could guarantee delivery. I submitted my order of over $2, 000. The next day, I received a call from Bob's to see if I wanted to upgrade to their "goof proof" insurance. I thought it was a good deal, but felt uncomfortable giving my credit card information over the phone, especially since I didn't initiate the call. The employee said she understood and said I could add it when I got into town. Well, on my move in day, it was getting close to the end of my time frame for using the moving elevator and I called to see what the status was of my order. I was told that I still owed $40 on my order and they wouldn't deliver until it was paid! After talking to a manager, she said they had made a mistake and would deliver it 3 days later. I told her this was totally unacceptable. They promised me they could deliver it on my move in day. She said she understood, but couldn't do anything about it besides give me a $50 credit untill the store manager came back into work, 3 days later. This still won't make it right for having to sleep on the floor and not have anything to sit on for 3 days while I try to get ready to start a new job. I DO NOT recommend that you shop here. They made sure to call me less than 24 hours later to try to upsell their insurance to me but, couldn't call to say I owed $40?!?!?!? I'm especially nervous, after reading more reviews, about what kind of condition my stuff is going to be in when I get it!! Like they always say...you get what you pay for!