had bought a mattress and boxspring from Bobs in CT. Soon after I started getting what I thought was a rash. So I didn't think much of it. One night I was laying in bed watching TV and I saw a little black bug on top of my sheets so I got a tissue and went to kill it and it turned into blood. I knew what it was right away. I cryed all night. The next morning I called a specialist and they came out and confirmed it was BED BUGS!!! Everyone in the house (6 adults and 2 babies) had to pack everything we owned in bags, wash all of our clothes in hot water. They came and spayed 3 weeks before Christmas 2008 and they told me that the main source was from my mattress and boxspring. My little girls cryed when we had to take down the Christmas tree and we weren't able to have a Christmas. I called bobs right away and the man I talked to said I had to talk to the woman (Judy)who deals with there bed bug complains(what does that tell you) so I left her a message and she called me right back and was telling me there was no way I got the bed bugs from them and didn't want to hear it they wouldn't do anything for me. Everyone had to get rid of there boxspings they were not saveable.When I ribed the bottom off my boxspring the wood was rotted.Judy also told me that was because it must have got wet some how, no way it did and It was only part of the wood. My parents called sleepys and they were so nice they gave them a dicount on a new boxspring(Bobs wouldn't even do that) It is now April and we have had them spray 3 times and had to wash all the clothes in hot water again and put all our things in bags. I don't have many clothes left because of washing them in hot water so many times. Our 90 days are up for the warrenty so now we have to pay again to sray because I am still getting bit. what a living hell.
DO NOT BUY FROM BOBS UNLESS YOU WANT BED BUGS!!!
Picture 1 - under my boxspring
Picture 2 - The boxsprings outside
Picture 3 - My room- we had to put everything on the middle of the room to spray. We had to do that for everyroom in the house.
Picture 4 - My daughters room with everything in the middle of the room.

I went to Bobs to purchase`a dinette set and a bedroom set. Upon the first delivery the driver arrive with the dinette set and half the bedroom set. The Furniture is definitely is of poor quality, cheap is an understatement. When I called customer service, because the store will no longer deal with you after they have your money. I got 10 stories from 8 people. They set up another delivery date again and came again without the entire bed. 10 phone calls later here we are again today waiting for the rest of the bed only for me to call customer service to find out that they are stating no one is coming today because the bed was delivered. I do not have the bed and I cannot get a straight answer from anyone at this company. I have now taken 3 days off from work, have been sleeping on the floor for 7 days and the customer service person suggested that I put the mattress on the blanket. The customer service at this company is horrible, I asked for a supervisor or manager and all of the customer service people feel that they have worked there long enough and they can assist me. They refuse to escalate the call. My advice to the furniture buying consumers. I know times are hard and we are all on a tight budget, but shop around and never patronize this terrible organization.

I purchased 2 sofas and a complete bedroom set on Dec 15, 08. It arrived Dec 19 and I was on the floor on the 26 of Dec. The rails & footboard completely broke. When I called they said they would send some1 out yeah a week later and it was only to inspect it. It was defective and so was the dresser. So they reordered it and it was to arrive on Jan 10. I received a call to state that the bedroom set they were sending was also defective. (What a joke). So I called to tell them to pick up everything, I don't want any of it. 1st they wanted me to keep it by offering me a $50 credit to use in the store, then $100 credit and for them 2 make an effort in sending the delivery the 3rd time. Uh NO!!! So they came to pick up the furniture on January 24, 09, and stated that when it arrives at the warehouse my cc would be credited back within 3-5 business days. Well guess what I'm still waiting for the credit. Customer Service has no idea who should be making the credit, oh you have to call the store they make the credit, or you have to call cs they make the credit. It's been almost 2 months & they are so dumb founded when I call to let them know I'm calling the BBB on them. I would not recommend purchasing any items from this place as they have a bunch of sales people who swoop on you as soon as you walk in the front door, and when there's a problem you can't go back to them for any type of help. Well, what do they care they already received their commission.

Purchased a bob o pedic mattress spent $1, 775.12. The firest mattress was not level. Sent that one back. Had another one sent. This mattress was even worst than the first. Ther are bumps and rolls standing at least 1 1/2 '' and is now spreading to 2 of the panels. this is after 30 days. I do not trust BOBS anymore. I want A refund, to buy a tempurpedic YOU GET WHAT YOU PAY FOR. $1, 775.12 is alot to pay for a piece of junk. Iwant to buy the real thing.

I bought an expensive black lacquer bedroom set with a mirror wall from Bob's discount furniture. The following year the top of the mirror wall came smashing down on my head in the middle of the night!

I called Bob's customer complaint dept. and asked if they would come out and remove the bed wall for me, (I was willing to pay for it), and I received a rude answer of "you need to hire a handyman", "what do you expect when it is a year old". I even sent Bob personally a letter about what happened to me, he was not helpful. So if you want his furniture to "COME ON DOWN" on top of you buy his garbage that he calls furniture because that is what it truly is!!

I have never been back since and I tell all of my friends to stay away from that *** and his junk furniture.