I had bought a mattress and boxspring from Bobs in CT. Soon after I started getting what I thought was a rash. So I didn't think much of it. One night I was laying in bed watching TV and I saw a little black bug on top of my sheets so I got a tissue and went to kill it and it turned into blood. I knew what it was right away. I cryed all night. The next morning I called a specialist and they came out and confirmed it was BED BUGS!!! Everyone in the house (6 adults and 2 babies) had to pack everything we owned in bags, wash all of our clothes in hot water. They came and spayed 3 weeks before Christmas 2008 and they told me that the main source was from my mattress and boxspring. My little girls cryed when we had to take down the Christmas tree and we weren't able to have a Christmas. I called bobs right away and the man I talked to said I had to talk to the woman who deals with there bed bug complains(what does that tell you) so I left her a message and she called me right back and was telling me there was no way I got the bed bugs from them and didn't want to hear it they wouldn't do anything for me. Everyone had to get rid of there boxspings they were not saveable. My parents called sleepys and they were so nice they gave them a dicount on a new boxspring(Bobs wouldn't even do that) It is now April and we have had them spray 3 times and we still can't get rid of them. DO NOT BUY FROM BOBS UNLESS YOU WANT BED BUGS!!!