I cancelled my account on February 3rd and was charged a cancel fee and then I get the email notice that everyone else got stating they were closing. I am pissed that they charged me and then closed - rip off to the max. I will never endorse Boca Java or rejoin them. They had to obviously know they were closing way ahead of the date that I cancelled my membership. At that time they should have just thanked me for being a customer and tell me at that point. Not charge me for cancelling my account. That *** big time.

First of all the company has very poor customer service, refuses to refund money, will only give you partial credit on their merchandise. I was on the auto ship plan where they are supposed to email you 7 days before they charge your card, yet in over 2 years more than 6 times they didn't do that, they just charged my card and shipped; very irresponsible of a company that sells good coffee but very overpriced ($15/lb). I would not recommend this company to anyone due to their practices, its almost like their desperate for money.

I ordered coffee from this company through an email sent to me. BAD IDEA. I received the firs shipment, then the next month got the second shipment on an automated shipment program, THAT I WASN'T AWARE OF WHEN I ORDRED THE VERY FIST TIME. So I called Boca Java and they told me to send them back the coffee and when I was ready to call them back and they would ship the coffee. THEY REFUSED TO REFUND MY CREDIT CARD! NOW THEY ARE SAYING THAT BECAUSE IT IS MORE THAN 90 DAYS, THEY ARE REFUSING TO SHIP ME MY COFFEE!! EVEN AFTER I HAVE ALREADY PAID FOR IT. I DID NOT ORDER THROUGH THEIR WEBSITE AND I WAS UNAWARE OF ANY TIME FRAME OR ANY CLUB DETAILS. YES I MADE THE MISTAKE OF ORDERING THROUGH AN UNSOLITED EMAIL, BUT THEY HAVE NO RIGHT TO CHARGE MY CREDIT CARD AND THEN NOT SHIP THE COFFE.. I CURRENTLY HAVE KEVIN HOLLBROOK AS THE CEO AND HIS OFFICE NUMBER IS 954 949 2000...HE HAS A GATEKEEPER, BUT KEEP BUGGIN HIM UNTIL HE CHANGES HIS THEIVING BUSINESS PRACTICES!!