Oh how I wish I had thought to look up any complaints before I ordered from this company. It seems they make a habit out of charging your card before your items are shipped and then it is up to you, the consumer, to inquire where your items are after weeks of waiting with no communication from them.
Like most of the complaints posted here, you find out your items are "out of stock." After endless e-mails., most of which are never answered, months have now gone by and you don't have your merchandise and they have your money. The ever elusive "Jennifer" (who I believe is really "Peggy" from the credit card rewards program) eventually asks you if you would like to wait for the items which should be in stock sometime in distant future, or would you like to cancel. And now the race begins.
Weeks go by, you have no refund and "Jennifer" once again offers her sincere apologies and will personally alert the credit department about this matter. My favorite e-mail of all time though was the one where the ever viligant Jennifer informed me how lucky it was that she just happened to check her spam folder where..low and behold!.. all of my e-mail correspondance had been hiding all the weeks. Wow...thank goodness for such dedicated employees such as Jennifer. Just think of what would have happened had she not had the foresight to take a peek in her spam files. Why I might not have ever gotten this straightened out. Oh yes, I almost forgot...I'm still waiting...
Do not order from this company. I've checked with the BBB and they have an "F" rating with over 100 complaints filed and only 7 of those were resolved. I fell for the sleek and impressive web site, which only proves you should never judge a book...blah blah blah..an expensive lesson for me but hopefully someone else will be spared.

I ordered 2 swimsuits on July 18th, 2010 for a total of 270.30 and was sent an email saying they would ship in 4-7 days. I contacted the company when my card was charged on 7/20 to get the tracking number. I had to leave a message and send an email since no one answers the phone. After several days I got an email from Jennnifer saying that they do not have the items and would I like a substitute. I tried again to call, but no answer. I sent an email that I did not want a substitute and to cancel my order. I have contacted Jennifer several times and she has promised a refund but it is now August 19. Still no refund. Why are these people allowed to continue business?

I ordered 3 swimsuits on July 4, 2009. I paid via paypal...immediate payment. One of the suits was not in-stock or available so after about a week they said, via email, that I could cancel the suit or choose a different one from their suits in-stock.

I decided to cancel...the other 2 suits were sent out. They arrived in August.

I had to return one because it didn't fit well... they said no problem...send it in. I did and my paypal account was credited upon receipt...

HOWEVER the suit they never sent has NEVER been credited... (at this point it was already past my 45 day window to file a complaint through paypal)

I have contacted them, via email, twenty or so times, sometimes getting a positive response... You will be credited as soon as your email is forwarded to the credit department. What a joke...It has been over 6 months...no credit...and now no response to my emails. I will NEVER order off of the bodybody.com website again.

I made an on-line purchase from www.bodybody.com that was charged to my Credit Card . The items were returned via USPS with the return/refund form found on the company's website exactly the way they requested in July 2007. I sent six follow up e-mails inquiring on the credit status and finally four months later I received a response from "Jennifer" that it was too late to credit my credit card, but a refund check would be mailed. I agreed via e-mail that a refund check would be acceptable and sent six more follow up e-mails. To date (Feb. 2008) I have not received credit or a refund check. DO NOT DO BUSINESS WITH THIS COMPANY!

Only have my order was shipped, the other was not available, never got the other half an they keep giving me the run around wont give me a straight answer, only short lil emails from jennifer an giving me my original order showing it had shipped. buyer beware of this company they will rip you off, an you will not get good customer service, they take your money an run.