BBB CASE#: 94034349
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NAME: Verlaine Studio, Inc.-Marc
BBB MEMBER: NO
CONTACT: Ms. Nikole Salinas
ADDRESS: 211 E. Ohio St Ste 1813, Chicago, IL 60611
PHONE: 312 222-9171
FAX: 312 733-0928
Website: www.bodybody.com
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04/23/2007 Inform Business of Complaint
04/23/2007 Send Acknowledgment to Consumer
04/23/2007 Complaint Validated by BBB Operator
04/23/2007 ReOpen the Complaint
08/19/2005 Case Closed as Beyond Purview
08/19/2005 Inform Consumer-Referral to Federal AG
08/19/2005 Out of Purview-Referral to Federal Attorney Gen.
08/13/2005 Complaint Received by BBB
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Please find below a copy of a letter sent to Body Body on August 5, 2005. I have since sent another e-mail to which I have not received a reply. This letter best and fully explains my situation.
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Body Body
211 East Ohio Street
Chicago IL 60611

Dear Body Body:

Re: Order bodybody-9890 from Body Body

I am writing to you to explain a situation and to demand immediate resolution. I wish I did not have to take the time to do this, but unfortunately I do.

Please refer to the following timeline regarding the above mentioned order I placed from your company.

December 12, 2004 - Order placed for one dress at the cost of $104.89 USD.
December 12, 2004 - Billed $104.89 to AMEX by SPORTS WEAR LLC 3126491090 IL.
January 12, 2005 - E-mail requesting status of order from Jennifer.
January 12, 2005 - E-mail reply from Jennifer, "Your dress should ship today."
February 16, 2005 - E-mail to Jennifer advising that the dress has not yet arrived.
February 17, 2005 - E-mail from Jennifer stating, "The dress is still unavailable."
April 22, 2005 - E-mail inquiry whether or not we will see this dress.
April 22, 2005 - E-mail from Jennifer stating, "...we will refund you right away."
May 31, 2005 - E-mail to Jennifer requesting status of refund not yet completed.
June 1, 2005 - E-mail from Jennifer requesting AMEX number because order info had expired.
June 2, 2005 - E-mail to Jennifer giving AMEX number to facilitate refund.
June 2, 2005 - E-mail from Jennifer stating receipt of our number, "Thank you."
July 18, 2005 - E-mail to Jennifer advising refund has still not occurred. No reply.
August 4, 2005 - E-mail to Jennifer advising refund has still not occurred. No reply.
August 5, 2005 - E-mail to Jennifer advising refund has still not occurred. No reply.

That brings me to the writing of this letter. At the time of this writing, there has not been a reply from Jennifer to my last three e-mails, nor has there been a refund. I checked with the Body Body website (http://www.bodybody.com/info.html) and see that Jennifer is still listed as your "customer service specialist" so I trust that no change has occurred there.

I believe I have been co-operative and patient enough, but I still want to bring this transaction to a close.

Please assist me in any way possible, to make this refund take place immediately.

Yours truly,
Jay T. A. Turner