I ordered a pair of weight-training gloves as a birthday present for my wife, as her old ones were getting worn out. After an online search I chose to order from bodybuilding.com due to wide selection and competitive prices. After placing order I received a confirmation email, stating that order had been processed, shipment would arrive within 2-3 days, and they would inform me immediately in case of any problem with order. More than 2 weeks later they had not arrived, so I followed the link in message to check on website - the only information there was that the order had been cancelled. I went to their chat service and was told that they had cancelled my order because it had been placed from Nigeria (a country I have never visited) and was thus fraudulent. They said I could still order from them but could not pay by credit card, only by direct wire transfer such as Western Union. It is of course their choice if they don't want my business, but they offered no explanation why they never informed me that the order was cancelled - as promised in first email message - which would have allowed me to order from another company in time for my wife's birthday.

I placed online order at this Bodybuilding online store which I thought credible and SCAM free. My payment was done through international money transfer since we don't use credit card/pay pal here in China in ordering online because of the SCAMS and FRAUDS we have encountered. We tried Western Union as one of they're payment options but here in China they wont process transfer with Bodybuilding.com since they're not a registered company?. So Bodybuilding.com customer service advised me to make payments by International Money Transfer from my bank to their US Bank account. I made payment last August 28. I had to follow many times with them regarding my order but until now they haven't shipped my order. Both my bank and their bank have confirmed that the money went through, but this company would confirmed and acknowledge it.


I hope you could help on my problem