Boingo is deceptive and makes fraudulent charges. Boingo deliberately conceals aspects of the "As you Go" $7.95 24-hr. access charge for web connection at U.S. hotspots. I has used the service once, so I had a username and P.W. So, I tried 3 times with my username to switch to the $9.95 montlhy plan, as I planned to use the service as I travelled to several different airports over the course of a week. After not receiving a confirmation or instructions otherwise, I accessed a connection, so I thought all was ok. Days later, I found I had been billed $7.95 4 times within a 24 hr. period (all without a confirmation at the time of log in). When I called Customer Service to complain, they said I could only switch plans by calling and creating a new account with a different username and that the terms of service are clear. Well, if one spends at least 30 minutes trying to find all that on the website, it is still not to be found! Try to find "Terms of Use" or the hidden "surprises" of the $7.95 plan. Most people are probably too busy to even bother to ask for a refund, much less to spend hours to get to the bottom of this.

I am currently sitting in Heathrow with a delayed flight (again) and BOINGO wireless service is very slow (again). This happens in other airports as well, as BOINGO seems to have a monopoly. I don't mind paying but I expect good service when I do so.

I signed up for Boingo Mobile service prior to taking a trip overseas. I verified before leaving that Boingo had hotspots (thousands of them) in the destination country. Upon arrival, and for the entire trip, I was unable to connect to any "Boingo compatible" hotspots. I exchanged e-mails with Boingo support and submitted error reports on several non-working hotspots. The issue was never resolved and the service was useless to me on my trip. Upon returning I called Boingo to request a refund for my month's service fee, and the gentleman flatly refused. "We are not able to refund the first month's fee." was his comment. Not sure what "unable" is supposed to mean, since refunds are a normal part of business. "Unwilling" is probably the more correct word. Apparently the 55 or so minutes I spent in Chicago testing the service was sufficient in Boingo's eyes to warrant the full month's charge, even though the service was useless to me for the rest of the month while I was abroad. Horrible, horrible company. Will not do business with them again.

Once Boingo gets your credit card, they keep charging it no matter how many times you request them to cancel the service -- in fact they do cancel the service and then just keep charging -- then they can't find a record of you to stop the charges. They give you the run-around -- if you can get through.

I signed up to use the daily service and got charged again without my knowing when I just moved to another terminal in the same airport! It is not clear at all that this would happen. I wound up paying almost $24 for about 40 minutes of usage!

The service wording makes it seem like you have it for 24hrs. I knew I would be moving around. If it was clear, I would have gone with a different provider!