Boingo Wireless
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Category: Services
Contact Information
United States
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Boingo Wireless Reviews
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Butyou
April 15, 2010
As for me, I'll never use them again
Connection slow to start. Heavy on the promotion. During access, session froze. Billing continued for months. Company refused to refund more than 2 months. Only after 3 months was acknowledgement sent that a perpetual account was in effect. Even then, no mention of a monthly fee. As for me, I'll NEVER use them again.
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Reumenrt
April 14, 2010
Horrible fraudulent company
Horrible fraudulent company. One time fee magically transforms into monthly withdrawals from your account. Small print is too small to be honest.
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Sdjoka22
April 1, 2010
I would not recommend this shame of a company to anyone
I have tried to call Boingo Customer Service to cancel but they never answer. There is never a human being on there, just a long wait. When you contact them via their Support email address, they do respond but make you call them to cancel and then the same voice mail hell!!
I WOULD NOT RECOMMEND THIS SHAM OF A COMPANY TO ANY ONE.
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Bekarmino
March 13, 2010
No one should use boingo wireless
After signing up to use boingo wireless for one day at an airport, I continued to incur charges of $7.95 on my credit card bill. They claimed that I continued to use their service, which was false. This appears to be a common complaint. No one should use boingo wireless. Hopefully boingo.com will be held accountable.
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Oakenfold
March 4, 2010
Billed for service never provided
I signed up for the service and used it one time. Additional charges started showing up on my credit card bill for airports I had never been to. I told them I was NOT at those airports on those days and they said my laptop was there using their service. My laptop does not travel with anyone but me. It was at my home office on the dates in question - go figure! DO NOT sign up for this service, you will regret it and you will not be credited for services you never received. What a rip-off.
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Vogan633
February 24, 2010
Do not give them your credit card info, they will use it again and again to charge you
I signed up for their service at ATL airport for a 24hr period. Apparently by doing so I signed some kind of contract that they can charge that credit card again if I use their services again. I was at Brussels airport a few months later and because of a popup that they installed, I was automatically logged into their account. They ended up charging me $20 for the service. There wasn't even a window with a rate or a do you agree to sign in window. I found it bordering fraudulent. I emailed them numerous times. They were quite dismissive and told me I should have read the fine print when I logged on at ATL airport. As if anyone does that. I didn't bother disputing it with my credit card company although I think I might have a case, but this company is quite deceptive to say the least. Do not give them your credit card info, they will use it again and again to charge you.
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Simaro
February 8, 2010
Huge undisclosed fees
Boingo Wireless advertises low rates. When you create an account, you give a credit card number. I recently was in Germany at a hotel and they had wireless internet access. I clicked on the browser and Boingo came up. I could not get on the hotel service because the Boingo service came up. I had no information as to cost or time of service. I did click on Boingo and got online. I got home two days ago and had two bills from Boingo for $19.95 each. I had no information on how much the service would cost or its timeframe. I called Boingo re this and was told that when I signed up (at least 6 months ago) there was a message regarding foreign signups, but not what it would cost. I was also told that I could have gone online to find out what the charge would be. How can I get online without signing up for service where I was. I was told by Bianca Carmichael that I should have done that before I left. I did not know where I would be when I left. This company is exploiting its customers. I canceled my account and will not use it again. I will put these amounts in dispute with my credit card company.
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Niller
December 23, 2009
Will give you run around
Once Boingo gets your credit card, they keep charging it no matter how many times you request them to cancel the service -- in fact they do cancel the service and then just keep charging -- then they can't find a record of you to stop the charges. They give you the run-around -- if you can get through.
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Blenko
December 18, 2009
Scam charges
Boingo is a horrible service that exploits the ability of automatic credit card acceptance. I cancelled my service and two weeks later was billed a $7.95 fee. The shift supervisor confirmed the recorded conversation and agreed to the prior cancellation. Two weeks later my credit card shows another charge for $11.23, they claim it was for a usage before being cancelled but that is not accurate. This is not a question of the money, it is a dispute of the principle and unfair billing practice. BEWARE!
BOINGO billing service unscrupulous and I do not recommend anyone use it. With business practices such as these they will not be around in 5 years.
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Welp
November 7, 2009
Scam
When it comes to Boingo, it's way way worse than "accidental" charging.
I paid for their one-day pass, out of desperation since I usually don't give out my credit card details online, one year ago.
ONE YEAR AGO. Since then, I have clicked "Cancel" and closed down the GoBoingo! pop-up whenever it shows up. Since there was no setting for disabling the pop-ups (fishy fishy!), and since I had no intention of using the service ever again save for emergency, I went into my computer settings and made sure Boingo wouldn't automatically start up.
So you can imagine my surprise when, going over my account bills for the past three months - this would be about 10 months after originally using the Boingo "service" - I see four separate charges from Boingo Wireless.
I have been nowhere near an airport these past months. In fact, I have been nowhere near wireless - being abroad, the only place I have access to internet is through my DSL line at home.
Yet Boingo has charged me somewhere upwards of $50 over these past months. They do it extremely cleverly: no single amount is greater than $15, $25 - easy to miss unless you, like me, are abroad and have no other activity on your American bank account to distract the eye.
Since the Boingo pop-up stopped showing up, I DIDN'T EVEN HAVE A CLUE THEIR SOFTWARE WAS RUNNING. I checked my statements for the past year, and this isn't the first time they've snuck in a charge, so in no way is this just a technical glitch about me disabling their pop-up.
I am guessing their "service" recognized the fact I am currently in an underdeveloped country, and figured I'd be less likely to report this to my bank. There is no other way to account for the brazen way in which the charges started accummulating once I got here.
I have never, ever, EVER logged in during the three months they raped my credit card. I have used nothing but my own broadband connection. I have not been notified of the program even running.
Needless to say I'm pretty pissed at this under-handed practice, not to say outright credit card skimming, and I'll be copy & pasting this sad little tale to any other blog and forum dealing with the issue.
Please do not sign up for Boingo, no matter how big and modern the airport! It is a sophisticated scam from a seemingly presentable company - but a scam nonetheless.
What galls me the most is their PR campaign: any forum where this same complaint is lodged, a super-polite rep of theirs will inevitably show up, explaining it all away with misunderstandings and glitches. This, dear sirs, is no glitch. It is a fully intentional, quasi-legal way of ripping off anybody stupid enough - me included - to give out their credit card details to Boingo.
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