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Ivj78
August 17, 2009
Horrible customer service
I made an online purchase on July 1st 2009 at bombayfashions.com, and since then it has been one huge run around with this company. It was two weeks before I received the order (July 14th) and realized that the merchandise was of the poorest quality. Even my husband commented that they looked as though the necklaces were made by preschool kids. In addition to the poor quality, they were too small to fit around my neck and that was when I decided to return the items.
I should note here, too, that I had previously emailed them twice to cancel that very order and nothing was done. Anyway, I tried calling them using the phone number on the delivery box and there was no answer. I therefore called repeatedly ( like 8 times) that very day and still no response. The voicemail that comes up gives certain hours to contact them and I have always honored the hours, but still nothing. Left a message, no response. Sent two emails, one response: " I have fowarded this to our manager and she will be getting in touch with you before the days end with a reply." and obviously, there was no reply by a manager 'at day's end.'
Contacted them again by email and I was given a RMA number with no instructions, so I wrote them again and was told to ship with USPS. On July 24th my husband and I mailed out the package and I am still waiting on a response - ANY RESPONSE - from these people to let me know that something is happening. It has been over eleven days and I am still waiting in the dark to be refunded.
I know my story is long, but please, for your own sake, DON'T purchase anything from this website. The items are horribly made and their customer service is even worse! The only way I got a phone number was on that FedEx box they mailed - I previously searched their website and Google, but it was fruitless. They will give you a run around, NEVER return your calls and almost refuse to give your money back.
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