I am absolutely disgusted with Bonitas's 'service'. It's a general consensus amongst the members I know. I submnitted a claim on 10 Feb for a consultation I had that same day. I handed it in to one of Bonitas's claim boxes. 4 payment runs have passed & I have received no acknowldgement of the claim, let alone payment. On 1 March I sent a query to their claims email address & their service centre email. I also attached a copy of the original claim. All my emails are acknowledged by a faceless, impersonal computer-generated auto-response. And that's all I heard until today's receipt of a survey request to rate their service based on my query submitted 1 March & RESOLVED 4 March! When & where was it ever resolved?? I have heard NOTHING from them, and it's been 2 months since I submitted my claim the 1st time, & a week since I submitted it a 2nd time. This is not the first time I have experience this with Bonitas. You'd think they would be keen to provide the best service possible to allay their clients' fears about the shaky future of the company, & to retain their membership. The audacity ot request a rating on their service when there is absolutely none, astounds me!

On the 17082009 Mpho Matsimela emailed me the forms to register with Bonitas medical adi scheme. On the 27082009 i completed all the forms and faxed through all documents that were requested. I did speak to Mpho telephonically who then confirmed receipt of the documents and advised me that all was in order. I waited a few weeks and hadnt received any further correspondence so on the 09092009 i emailed Mpho who then contacted my husband and advised me that our application had been declined because his bank statement was outstanding. Firstly they didnt request the bank statement and secondly when i queried if all the documents were correct he did confirm. on the 10092009 i emailed both Mpho and customer services and to date have not received any correspondence. On the 3112009 i resubmitted all documentation including the bank statement and still no update on whats going on. I have even received a read receipt from Mpho but no HELP!!! i cant believe BONITAS service. they have such ****** working for them!!! DISGUSTING!

This lady tried to help me, but i got the impression she thought i was stupid. She was reacting to a previous complaintquery which has still not been resolved regarding a claim. Even my colleague who heard the conversation was confounded by their incompetence.

I've never seen anyone trying to use every excuse in the book like this, but i will have none of it. They tried to convince me that my available savings was not enough and when I trashed that theory and asked for email confirmation of what was just said, she said she'd call me back.

These guys should be avoided at all costs as they have *** so many times with me before.
* I received my medical aid card months after I joined
* I have a doctor threatening me with legal action, yet on their statement it shows they paid
* Getting my medical savings transferrred was a mission and this too was delayed by months
* Now, trying to get claims refunded is also a problem with them.

I give up with these people. They are just too arrogant and incompetent and i should have never opted to join this fund.